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Can't register new users

Discussion in 'Troubleshooting and Problems' started by AscendancyGaming, Jun 26, 2012.

  1. When new users try to register on our site ( www.GuildAscendancy.com ) they get the following error message:

    Background: To my knowledge, outside of upgrading to 1.1.3 last week, no changes have been made to the file structure in the past week or so (when I last recall it working) and we have not added any new addons.

    Has anyone seen this or know how to resolve the issue?
  2. We might also add that our test site still has 1.1.2, and User Registration is no problem at all. We did compare both Client.php files and they're identical.
  3. Chris D

    Chris D XenForo Developer Staff Member

    Can you log in to Admin CP?

    Is there any more info in the Server Error Log?

    Clicking on the error in there will often contain further stack information that may be useful.
  4. That's the first place I went to look as getting a bit more detail is always worth while when troubleshooting. Unfortunately, there is no entry in the Server Error Log pertaining to this. Our last error was on 6/14 and this particular error was brought to our attention last night and verified in person today.
  5. Chris D

    Chris D XenForo Developer Staff Member

    AscendancyGaming likes this.
  6. File health check came up clean. I'll try turning off all the addons and testing again. Then, if that works, turn them on one by one. Thanks for the tips!
    Yorick likes this.
  7. Quick update: I disabled all the addons on our site and we still experienced the exact same issue. Users are still not able to register new accounts and we still get the same error message as listed above.
  8. Chris D

    Chris D XenForo Developer Staff Member

    I've looked at the code pertaining to that error and I cannot work out why that's happening...
  9. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    It looks like library/Zend/Uri.php is missing. Re-upload the default files from the zip file.
    AscendancyGaming and Yorick like this.
  10. Chris D

    Chris D XenForo Developer Staff Member

    I thought that, so I deleted Uri.php - different error. But yeah, I think re-uploading all files would be a wise next step.
  11. Yup, that fixed it for us. When I checked the file structure, for some reason Uri.php was a 0kb file. I simply replaced it with what we had in our archive and we're good to go now. I don't know how that happened, but thanks for helping us track down the issue preventing people from registering!
    trilogy33 and Yorick like this.
  12. Jake and Yoric, I really wanted to thank you both for your efforts in helping us out. Thanks!
  13. Chris D

    Chris D XenForo Developer Staff Member

    Kudos to Jake more than me, but you're welcome, any time :)

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