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XF 1.2 Can't log on to admin panel

Discussion in 'Troubleshooting and Problems' started by Matthew Hawley, Jul 14, 2013.

  1. Matthew Hawley

    Matthew Hawley Well-Known Member

    I entered my password to log on to the admin cp and clicked login. It would start to load, but would stop and refresh to the admin cp login screen. Also I don't know if this would help but I'm on an iPhone 4S.
     
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Do you receive an error?
     
  3. Matthew Hawley

    Matthew Hawley Well-Known Member

    Nope.
     
  4. Jeremy

    Jeremy XenForo Moderator Staff Member

    Then you most likely short circuited the login with your refresh. I haven't had issues myself, but its most likely due to that or a slow internet connection. Verify you typed your password correctly and try again.
     
  5. Matthew Hawley

    Matthew Hawley Well-Known Member

    No I didn't refresh. When I clicked login it started loading then stopped and went back to the login screen.
     
  6. Jeremy

    Jeremy XenForo Moderator Staff Member

    Then it sounds like you have an add-on or something interfering. Disable add-ons and try again.
     
  7. Matthew Hawley

    Matthew Hawley Well-Known Member

    I can't because I can't log on...but I logged with my iPad.
     
  8. MattW

    MattW Well-Known Member

    So it works on your iPad then, but not on your iPhone?
     
  9. Jeremy

    Jeremy XenForo Moderator Staff Member

    If you can login with your iPad, then you are most likely typing your password wrong or it didn't successfully login due to the speed of your phone's connection (took too long). The login functionality is identical regardless of device.
     
  10. Matthew Hawley

    Matthew Hawley Well-Known Member

    Well it's my moms iPhone, but yes.
     
  11. Matthew Hawley

    Matthew Hawley Well-Known Member

    On the iPhone I entered some random letters and got the incorrect password error. Then I entered my correct password and it started to load, then stopped and went back to the log In screen.
     
  12. Jeremy

    Jeremy XenForo Moderator Staff Member

    Sounds like a connection issue. Use WiFi if possible.
     

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