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Can's stay logged in

Discussion in 'Troubleshooting and Problems' started by qak01ok, Jan 12, 2012.

  1. qak01ok

    qak01ok New Member

    For some reason I cant stay logged in, ever time I try and look at a post or try and view a thread I'm asked to log in AGAIN - any suggestions as to whats wrong?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Are you checking the Stay Logged in box?

    Do you have cookies allowed in your browser?

    Is your site switching between www and non-www?
     
  3. qak01ok

    qak01ok New Member

    Yes - I've checked the "Stay Logged" box

    Yes - I have cookies allowed in the browser

    Not sure about this - "Is your site switching between www and non-www" can you explain?
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Do you see the URL changing in the address bar when clicking on various links within the site?

    Is your server behind a proxy, such as Cloudflare?

    Do you use caching of any sort?
     
  5. qak01ok

    qak01ok New Member

    The URL does not change - this is only when "users" try and access files and threads. As the admin this does not time me out
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    Do you have a test account I can use?
     
  7. qak01ok

    qak01ok New Member

    do you have a private email account I can use?
     
  8. Brogan

    Brogan XenForo Moderator Staff Member

  9. qak01ok

    qak01ok New Member

    just sent it to you
     
  10. Brogan

    Brogan XenForo Moderator Staff Member

  11. qak01ok

    qak01ok New Member

    I looked at this Admin CP -> Home -> Options -> User Options -> Online Status TimeoutYou can increase the timeout or tell your users to check Stay logged in when they login

    Mine is set for 60 - the max. iu will have my hosting company look at the htacess file and let you know if this fixes the problem
     
  12. iTuN3r

    iTuN3r Well-Known Member

    I am getting same complains from my site members never happened before last 2 updates .
     

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