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Automated Emails on manual registration

#1
One of my friends has a forum that runs Xenforo and he recommended it to me. One thing that could be an issue is that my forum will have a form to fill out on a separate site. One of my staff will then enter in the user into our forum using the add user button in the admin section. Can I still automate a welcome email when I add the users? My friend said he tried it and it didn't work for him.