XF 1.5 After import vB 3.8.9 -> xF 1.5.12, it missing 35000 users


Well-known member

I just made a vBulletin 3.8.9 import to XenForo 1.5.12 without any problem.

But after check, it missing 35000 users.

During the import, there is the number of users:


But if you look at the statistics, it missing 35,000 users:

user2.png user3.png users4.png

An idea ?


XenForo moderator
Staff member
Banned members are not included in the count.

Check admin.php?users/list

The actual count of all members will be in the footer at the bottom right.


XenForo developer
Staff member
That would indicate that most of the users are either banned or not in a "valid" user state. I suspect many haven't confirmed their email and you can see that there are over 5000 that are awaiting approval.


Well-known member
Even by counting users waiting for approval, it missing 35,200 users

Banned users 42
Total User 14696
Awaiting approval: 5176



Same thing after Rebuild User Caches.


XenForo developer
Staff member
I'm referring to any state other than "valid". You can search for users in specific states on the search for users page. It's very likely the email confirmation-related states.


Well-known member
You're right, after check, i have 35209 users awaiting email confirmation.

This number is enormous in proportion to the total number.


Thanks guys; )


Well-known member
do you really want to approve 35,000 non valid email accounts?

Perhaps a better solution would be more reliable email delivery?

If you send an email to every member and you get a high bounce rate your email reputation is going to be awful.