XF 2.2 account upgrades not working

Olecoot

Member
my member upgrades are not completing the task. when going to upgrades it goes to paypal which completes successfully and shows as such in the forum log. and in the users profile under extra. however in the forum, the label or title is not showing under the users name.
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both accounts should show "Contributing Member" I've spent quite some time reading other threads about this and trying different suggestions with no luck. any ideas?

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