[DBTech] DragonByte eCommerce: Tickets 3.1.2

Update highlights​

This version updates the Open Support Tickets widget, pre-fetching more data and eliminating multiple queries per widget.

Complete Change Log​

Fix: Reduce the query count for widgets

Update highlights​

This version fixes a couple issues, see the changelog for the full details.

Complete Change Log​

Fix: Moving a thread into a eCommerce Ticket Support node could produce a server error
Fix: Don't double-escape the cost description

Update highlights​

After a lengthy beta period @ DBTech, this version is now ready for release

This version contains multiple new features and UI/UX enhancements aimed at making it easier for your users to get help, and easier for you to organise everything in one place.

There is now a new node / thread type: "Product Suggestion". This content type will work as a normal Suggestion forum, with the same eCommerce product integration as the normal support ticket forums.

Also, a few bugs and issues have been resolved.

Complete Change Log​

Feature: "Product Suggestion" forum / thread type
Feature: Ticket Tabs to quickly access common filters
Feature: Create new tickets/suggestions inline when viewing Support tab
Feature: Accessing a Forum node type via the Support tab will now show the sub-forum list
Change: Massively reworked backend to improve standardisation with default XF forum types
Change: Closed tickets will now be viewable
Change: Product selectors in forum config will now use autocomplete
Fix: Fix server error when editing a thread that does not have an associated Ticket record
Fix: Fix potential server error if product or default assigned user isn't set
Fix: Don't show license drop-downs if the associated product isn't license-based

Update highlights​

This version is now considered stable. No issues were discovered during the testing phase.

Complete Change Log​

Version bump

Update highlights​

!!!This version requires PHP 8.0+!!!

This version mainly introduces compatibility with XenForo 2.3. The add-on has been fully updated, meaning no compatibility layers such as loading jQuery or other such patches are required for this add-on.

Furthermore, a few reported bugs since the release of the last version for XenForo 2.2 have also been resolved.

Complete Change Log​

Change: Reduced query count due to new XenForo 2.3 functionality
Change: Replace deprecated function calls
Change: Update entity references to use class-string
Change: Updated macros to XF 2.3 format
Change: Update Ticket Management to XenForo 2.3
Change: Update License Management to XenForo 2.3
Change: Replace various references with class-string<T> equivalents
Change: Update code for PHP 8.0
Change: Add compatibility with new XenForo 2.3 Beta 6 feature
Change: Remove "XenForo" from copyright footer
Change: Necessary changes for the new XenForo 2.3 coding style
Change: Automatically clean up files on upgrade
Fix: Fixed template modifications
Fix: Fix various missing FontAwesome icons
Fix: Fix missing content type phrases

Update highlights

!!!This version requires PHP 7.4+!!!

This version adds the ability to quickly add the ticket's product to a user's cart when viewing a ticket. This can be quite useful if the ticket in question requires a renewed license, saving the customer time and reducing friction.

In addition, any tags a thread has is now shown in the "Open support tickets" widget block.

This version also refactors some backend code and fixes a compatibility issue with PHP 8.4.


Complete Change Log

Feature: Add a ticket's product to ticket starter's eCommerce order
Feature: Thread tags are now displayed below the thread info for support tickets
Change: Refactored backend code
Change: Bump minimum PHP version to 7.4 and recommended version to 8.2
Change: Update dependencies to the latest version(s)
Fix: Fix possible template error
Fix: Fix PHP 8.4 compatibility issue

Update highlights

This version fixes an issue where converting an existing Node into an "eCommerce Support" node would produce server errors when opening existing threads.


Complete Change Log

Fix: Converting a forum to an eCommerce support forum would produce server errors when opening old threads

Update highlights

This version fixes a few more issues related to using this add-on without tying tickets to eCommerce products.


Complete Change Log

Fix: Fix more issues related to product-less forums
Fix: Fix server error when trying to execute actions when creating a ticket with no product

Update highlights

This version adds the option of changing the thread prefix when applying ticket actions, as well as fixing issues when attempting to use this product in a "standalone" mode (not associated with a DB eCommerce product).


Complete Change Log

Feature: New ticket action: Apply prefix
Fix: Fix server errors when not associating a ticket forum with an eCommerce product

Update highlights

This version resolves a potential server error when viewing certain pages (mostly administrative editing pages).


Complete Change Log

Fix: Fix potential server errors when viewing certain pages