Added this for my upgraded users, and staff. So far - everyone loves it and are making good use of it.
It's done wonders for me as the owner, I'm able to answer questions before knowing the conversation exists and my users.. Well, they're managing to sell the conversation reply space..But - it's being used and is a brilliant addon.
I was looking for a solution that would help me get back to people with commonly asked questions since I get over 50 PMs per week, and this worked great. Thanks for such an amazing resource, much love +1!