Duplicate XF 2.2.7p1 older IOS devices are missing reply text boxes

Affected version
2.2.7 Patch 1

chrisf

Member
We recently upgraded our site from I think 2.2.6 but it may have been 2.2.5 to 2.2.7p1. Since then one of our admins (and possibly other community users) have been having missing the editor text both when accessing the site using an older iPad. Our admin has an older iPad 3rd gen running IOS 9.3.6. As you can see below from the screen shot the entire editor box is missing. I had him clear all Safari history and website data and it did not make a difference. I had him then login here and he is seeing the exact same problem on the XF office site. I then had him login to our test XF site which I have not patched in a while and is still running 2.2.4 and it still works perfectly fine for him there. It seems to be some sort of bug in the 2.2.7 or 2.2.7p1 patch that broke the text editor in older IOS devices. Please let me know what other data you need to look into this problem.



bill ipad missing box.jpg

bills ipad.png
 

l3ta

Well-known member
I'm still encountering issues on my tablet as well. I can type and post ok but the editor's icons are all greyed out and unusable :/
 

Chris D

XenForo developer
Staff member
We recently upgraded our site from I think 2.2.6 but it may have been 2.2.5 to 2.2.7p1. Since then one of our admins (and possibly other community users) have been having missing the editor text both when accessing the site using an older iPad. Our admin has an older iPad 3rd gen running IOS 9.3.6. As you can see below from the screen shot the entire editor box is missing. I had him clear all Safari history and website data and it did not make a difference. I had him then login here and he is seeing the exact same problem on the XF office site. I then had him login to our test XF site which I have not patched in a while and is still running 2.2.4 and it still works perfectly fine for him there. It seems to be some sort of bug in the 2.2.7 or 2.2.7p1 patch that broke the text editor in older IOS devices. Please let me know what other data you need to look into this problem.



View attachment 257902

View attachment 257901

My users are reporting the same issue too.
This has been fixed for 2.2.8 already. For now your users may need to disable JavaScript in order to use the site.

I'm still encountering issues on my tablet as well. I can type and post ok but the editor's icons are all greyed out and unusable :/
That doesn’t sound like the same thing. You should post your own troubleshooting thread.

Assuming it isn’t just a case of the bb code mode being toggled?

7FF12509-1EF7-4DE0-A4AC-E99CF26DAA82.jpeg

Make sure the [ ] icon is turned off.
 

Rhody

Well-known member
I have a similar report from one MAC OS user but an old browser and OS. He was able to use a newer browser and it works now.

Missing editor on Firefox 48.0.1 on Mac OS 10.6.8.
 
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