first ticket I made took them 5 days to respond, so no wonder.
I can do my own style from scratch the problem is I don't have much time to do it.
That says it all. Although I mostly get response within 2 days if I'am lucky. Also its very important to be as clear as possible. If we fail to describe something 100% , this 2-3 days back-forth dilly dally can go on for a week.