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Xenforo contact us page allows message duplicates - more obvious submit feedback

Discussion in 'XenForo Suggestions' started by Ferdinand, Nov 17, 2014.

  1. Ferdinand

    Ferdinand Active Member

    Hi,

    You may not experience it here as the contact form is slightly different, however from the contact page when a user sends a message the sent acknowledgement is just a little notification at the top of the page.

    The send button disappears but reappears seconds later.

    This is causing confusion amongst members who did not notice the notification or have left the computer after hitting send only to return to find the message is still in the box and the page has not changed.

    As a result we receive duplicate requests and emails.

    If at the very least could we have the entire page refresh on sending, the current system is too subtle for most users.
     
    we_are_borg, Tracy Perry, Xon and 5 others like this.
  2. Mike

    Mike XenForo Developer Staff Member

    I should note that the overlay does disappear when sending. That's not mentioned here so it almost implies that it just leaves the form up. The content is still in the form, though that's a trade off that's currently necessary to ensure that errors do not empty the form and that the content isn't lost if the form is accidentally dismissed.

    This is generally working as designed/expected, so I'm moving this to suggestions. I don't think a page refresh would actually necessarily make a difference as if they don't see the message, the page may look the same (or very similar) to how it looked before submitting (the form content would be gone, I'm not sure if that'd be a sufficient indication).
     
    Xon likes this.
  3. Chad

    Chad Active Member

    I agree with Ferdinand. This is causing confusion and should not be this way. Every proper contact form I've ever used, any site always refreshes the page and confirms message sent, whilst removing the original form / message. This is the way a form should be.
     
    HWS likes this.
  4. Biker

    Biker Well-Known Member

    Must agree. Just ran into this myself. If the link is clicked from within the forum itself, the default behavior is the overlay. However, if you access the link from outside the forum, in other words, a link from within an email, you get a physical page with the form which will lead to a lot of confusion as the "submitted" overlay is brief and easily missed.
     
  5. HWS

    HWS Well-Known Member

    Almost all of the contact messages at our forums are duplicates (sometimes even tripple). This is indeed very annoying.
     
  6. sbj

    sbj Well-Known Member

    Yeah, must agree with this. It is very odd.
     
  7. trman

    trman Active Member

    I was wondering why I was getting duplicate or even triplicate messages sent via the contact form!

    I agree this needs to be changed so that doesn't happen.
     
  8. ZippySLC

    ZippySLC Member

    Just had a user use the contact us form and I got 10 emails. There has to be a better way.
     
  9. Biker

    Biker Well-Known Member

    I just had a user submit 9 bloody submissions because of this behavior. Correction.. 10. **banging head on desk**

    Make that 20. **sigh**
     
    Last edited: May 26, 2015
  10. HWS

    HWS Well-Known Member

    We also do not get any contact submission less than twice. This really needs to be made more obvious...
     

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