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Word of advice: Don't suggest users use two-step authentication...

Discussion in 'Forum Management' started by kontrabass, Sep 10, 2015.

  1. kontrabass

    kontrabass Well-Known Member

    So I posted a little notice advising users to use two-step authentication. Since then, customer service NIGHTMARE. If your users are savvy enough to use two-step, they'll do it on their own. The other folks have NO IDEA how the process works and will start all manner of threads complaining about it.

    Just FYI. :coffee::coffee:
    Luis, Liam W, Xon and 2 others like this.
  2. Mr Lucky

    Mr Lucky Well-Known Member

    Thanks for the caution.
  3. BoostN

    BoostN Active Member

    I could see this happening on my forums. As a lot of the users are not tech savy, so I haven't even brought it up!
  4. rafass

    rafass Well-Known Member

    How works that process? please tell me. :coffee:
  5. n00bsaibot

    n00bsaibot Active Member

    In all honesty, I personally find 2FA overkill. Even as the admin, I'd probably just lurk than bother to log in.
  6. Mr Lucky

    Mr Lucky Well-Known Member

    I'd never be able to login if it relied on me knowing where my phone is, or having it charged.
  7. Liam W

    Liam W Well-Known Member

    I enabled it on XF Liam because I'm obsessed with enabling everything (hey, I even added to to the Chrome HSTS preload list. Go and check if you want...), however it's a pain at Sixth Form, when I want to login...

    I ended up enabling email confirmation here, just to be able to quickly check stuff.

    I can see some users having troubles - someone really needs to create a detailed help page for it (and then release it as an add-on)...

    kontrabass likes this.
  8. kontrabass

    kontrabass Well-Known Member

    I actually think it's a great addition to XF - I force our admins and mods to use it. (Previously we had Freddy's House 2FA add-on installed because I believe it's critical for admin accounts).

    I *thought* our users would be up for it (I use 2-step auth at 9 sites from banking to gmail), but nope. Lol.
  9. Cyb3r

    Cyb3r Well-Known Member

    I know my board is targeted for hacking so I had to force all staff members to do this, it gives me much confident.

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