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Wiredtree.com didn't accept a customer under ddos attack?

Discussion in 'Off Topic' started by RoldanLT, Aug 12, 2013.

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  1. RoldanLT

    RoldanLT Well-Known Member

    Have paid, but after almost one hour of transaction, they send me refund and saying they cannot process my service. :mad:
     
  2. Slavik

    Slavik XenForo Moderator Staff Member

    So you were /are being ddosed, you looked to move to wiredtreee and they said no?
     
  3. RoldanLT

    RoldanLT Well-Known Member

    My Forum is under attack, this whole afternoon until now.. still recovering on it.
    Now I tried to purchased one of their plan, paid for it.
    Some of their staff called me on Phone, the deal is OK.
    But all of a sudden, I got mail saying I have refunded and they cannot accept and process my Site.
    I keep on asking Why? Whats the reason?
    They don't even answer me. :mad:
     
  4. JulianD

    JulianD Well-Known Member

    So you're not sure if it's because of the DDOS attack on your forum?.
     
  5. RoldanLT

    RoldanLT Well-Known Member

    This is the only answer they keep telling me:
    Code:
    Unfortunately, I'm not able to share them for security reasons.
     
  6. RoldanLT

    RoldanLT Well-Known Member

    Yes, I'm not sure.
    That's the only thing I have in my mind.
     
  7. Slavik

    Slavik XenForo Moderator Staff Member

    Wouldn't be the first time i've heard of hosts refusing to accept a customer being Ddosed.
     
  8. JulianD

    JulianD Well-Known Member

    I've had a similar situation with my former host. They did not cancel my account but they did null route my ip address until they got it resolved.
     
  9. Lucas

    Lucas Well-Known Member

    Sounds kind of like the health system, pre-existing condition? So sorry, good luck!
     
    Adam Howard likes this.
  10. RoldanLT

    RoldanLT Well-Known Member

    Thought I'm not so sure, if it is.
    They don't tell the reason why.
    But, before the call ended, I just ask their representative if they accept a website under ddos attack and he answer YES.
     
  11. RoldanLT

    RoldanLT Well-Known Member

    What do you mean by that?
     
  12. Slavik

    Slavik XenForo Moderator Staff Member

    Sales representatives will say anything you want to hear... unfortunately middle management are probably the ones who have declined you.
     
    Shyuan, Adam Howard and RoldanLT like this.
  13. RoldanLT

    RoldanLT Well-Known Member

    But what exactly the reason is?
     
  14. JulianD

    JulianD Well-Known Member

    That you are degrading their network, perhaps?
     
  15. RoldanLT

    RoldanLT Well-Known Member

    Degrading? No I'm not.
     
  16. JulianD

    JulianD Well-Known Member

    You are under a DDoS attack. That would degrade any network if not handled properly.
     
  17. Anthony Parsons

    Anthony Parsons Well-Known Member

  18. Moshe1010

    Moshe1010 Well-Known Member

    I second that. I got there superb support.
    If you are under DDoS all the time, I would also look for a host that offers Radware services (I had it for $10/month, but it depends on how much GB of data you have).
    Litespeed can also mitigate DDoS attacks (if configured properly).
     
  19. p4guru

    p4guru Well-Known Member

    Yes Wiredtree isn't an Anti-DDOS provider, so it's normal for them to not accept such a site if they knew in advance. Most web hosts who are DDOS mitigation specialists won't accept you or even if they did, would probably ask you to leave if DDOS attacks are large and frequent.

    If you're under DDOS attack you need to look at a DDOS provider like blacklotus, staminus or business and higher plans for cloudflare or incapsula.

    But if it ain't DDOS related, the other possible reason Wiredtree didn't except you is you failed or triggered their internal fraud checks. Most web hosts have them and they never reveal to the rejected client the reason either.
     
  20. p4guru

    p4guru Well-Known Member

    While browsing WHT came across this offer http://www.webhostingtalk.com/showthread.php?t=1293751 might be what you need. Never used Limestone before myself but upto 10Gbps/6M PPS protection for addition US$25/month for their dedicated clients sounds good. Seems they resell or partnered with Blacklotus for DDOS so solid stuff I suspect :)

    HTH
     
    MattW and RoldanLT like this.
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