Interesting with the spam. I left Softlayer years ago, not too long after Softlayer took over. We had racks of servers with ThePlanet (and EV1), and as soon as Softlayer came in, everything went to hell. We had incorrect drives formatted (even in completely wrong servers), wrong servers randomly being accessed and rebooted, etc. ThePlanet was PHENOMENAL. The SL folks seemed like a bunch of amateurs, who had absolutely no clue what they're doing. And looking at WHT, the same types of stories are still out there fairly recently.
That said, their network is rock solid, and has been as long as I can remember. Now that IBM has taken over, who knows? It seems like they are not at all interested in dealing with the small folks anymore, and are moving toward the enterprise side of things, with corporations. And now that they have cut their bandwidth by ludicrous amounts, I'm not sure why anybody in their right mind would ever go with them for a dedicated box. Only 500GB outgoing transfer included, with 20TB costing $1,000??? There are plenty of comparable networks out there these days, at a tiny fraction of the price.