Do many of you use VelocityIO for your forums? Can I hear your experiences with them please?
I currently have a small forum hosted with them with no issues but I am about to transfer my much larger forum to them but their lack of response to answering tickets is a huge concern for me, a couple of times I've had to bump tickets to try and get them answered, my current ticket asking about transferring to them remains unanswered, also their promise of having R1soft hourly backups but it hasn't worked since I've been with them and it is no longer available in cpanel? I don't know if I should look elsewhere or not? He seems like a really cool and knowledgeable guy, but the lack of support is a major concern.