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VelocityIO users

Discussion in 'Server Configuration and Hosting' started by viper357, Sep 28, 2016.

  1. viper357

    viper357 Active Member

    Hi all

    Do many of you use VelocityIO for your forums? Can I hear your experiences with them please?

    I currently have a small forum hosted with them with no issues but I am about to transfer my much larger forum to them but their lack of response to answering tickets is a huge concern for me, a couple of times I've had to bump tickets to try and get them answered, my current ticket asking about transferring to them remains unanswered, also their promise of having R1soft hourly backups but it hasn't worked since I've been with them and it is no longer available in cpanel? I don't know if I should look elsewhere or not? He seems like a really cool and knowledgeable guy, but the lack of support is a major concern.

    RoldanLT and SneakyDave like this.
  2. Alex - A2Hosting

    Alex - A2Hosting Active Member

    Do you know how many people work at VelocityIO? If it is just 1 person then that would be a personal concern of mine but if there are others, maybe the ticket was escalated higher up given this is a much larger forum coming in?

    Can't comment on their backup setup. How long has R1Soft not been available? If very recently, they might simply be replacing it given the fact you said it hasn't worked since the beginning. Do you see any other backup solutions in cPanel such as JetBackups?

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