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XF 1.5 User upgrade issue.

Discussion in 'Troubleshooting and Problems' started by Betclever, Aug 4, 2016.

  1. Betclever

    Betclever Active Member


    I have a premium page on my website and members are able to subscribe to a premium package and chose the periode also...
    However, everything is working when the person purchase a pack but after 1 month (by ex.), the user stays in the premium group...

    Is this normal?
    If not, what shall I do to solve this because it is terrible annoying because I have to note everything...

  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    1) Were they added to the group via the user upgrade system?

    2) Make sure this has been running:

    Admin CP -> Tools -> Cron Entries -> Downgrade Expired User Upgrades
  3. Betclever

    Betclever Active Member

    The cron box was unchecked... :)

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