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XF 1.3 User registration issues

Discussion in 'Troubleshooting and Problems' started by dekema2, Jun 18, 2014.

  1. dekema2

    dekema2 Member

    Hello, users attempting to register on my forum are having problems register with us. They can register, but will not receive an email confirmation. Yet in the admin control panel, their state is awaiting email confirmation. I'm not quite sure how to fix this. Any suggestions?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Check the server mail log to ensure the emails are being sent.

    If they are, ask them to check their spam folders.
     
  3. dekema2

    dekema2 Member

    Would I check this through the admin control panel or via the cPanel?
     
  4. MattW

    MattW Well-Known Member

    Is this shared hosting?
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    It's a server log.
    If you don't know where or how to check it, your host should be able to help.
     
  6. dekema2

    dekema2 Member

    Yes this is GoDaddy shared hosting.
     
  7. MattW

    MattW Well-Known Member

    You'll need to engage their support to check the e-mail logs. With it being shared hosting, it could be the IP address is blacklisted with certain mail services. You could always try switching to a 3rd party mail sender such as Mandrill. I've been using them for ~2 years now.
     
  8. dekema2

    dekema2 Member

    Thanks for the suggestion. I do need to mention though that this problem only started recently, and before users were able to receive emails when they register. In fact, I tried registering myself yesterday and I got an email.
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

    If it has only started happening recently and nothing has changed in your installation then that would indicate a server level issue.

    If it is only happening for some users then it could be server or spam.

    It could even be due to a limit on the amount of emails per day, for example.

    If just one email is getting through then your installation is configured correctly.
     
  10. dekema2

    dekema2 Member

    I think I found the issue, first there was no real email account on my webserver anyway. I guess I was just using my Gmail account to send for some reason.

    I created an email account on my webserver for XenForo, however now emails are being stored as spam in my inbox, so if users do register they may not think to check there. Is there a way it can be read as regular mail?
     
  11. Brogan

    Brogan XenForo Moderator Staff Member

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