XF 2.1 User mentions not working

[Phil_TubeBuddy]

Whenever someone @ mentions on our forums, it doesn't show up in our alert window. Is anyone else experiencing this?

 

[Martok]

Is it just mentions that you don't get alerts for (ie do you get alerts for being quoted, likes on your posts etc).
Is everyone having this issue? Have you checked to see if you have alerts enabled for mentions in your account preferences?

 

[Phil_TubeBuddy]

Is it just mentions that you don't get alerts for (ie do you get alerts for being quoted, likes on your posts etc).
Is everyone having this issue? Have you checked to see if you have alerts enabled for mentions in your account preferences?

We get quoted, reacted, and replied but not @ mentions. Everyone is having the issue. We do have alerts enabled for mentions selected!

 

[Martok]

We get quoted, reacted, and replied but not @ mentions. Everyone is having the issue. We do have alerts enabled for mentions selected!

You'll likely need to test with all add-ons disabled and using a completed unedited default theme to see if there's an add-on or customisation that's causing the issues.