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User having problems with post editor in IE8

Discussion in 'Troubleshooting and Problems' started by GregF, Jun 29, 2011.

  1. GregF

    GregF Active Member


    Hoping someone can help with quite a specific problem a forum member is having, they're using IE8, but can't use the various drop downs in the post editor - such as the smilies, and the buttons such as the video embed one are not functioning... does anyone have any ideas what might be causing this?

    I've got them to add our site to their allowed list in the IE security options, but that's not helped :(
    Aside from get Firefox, any advice appreciated! :)


  2. Brogan

    Brogan XenForo Moderator Staff Member

    It sounds like a local browser issue.

    All I can suggest is they do a hard refresh and clear out any cache, etc.
    Presumably they don't have any blockers or plugins installed? I don't use IE so I'm not familiar with what's available (if anything).

    Failing that, they can try using a different browser.
    GregF likes this.
  3. jmurrayhead

    jmurrayhead Well-Known Member

    Get Chrome ;)
    GregF likes this.
  4. Digital Doctor

    Digital Doctor Well-Known Member

    GregF likes this.
  5. GregF

    GregF Active Member

    Thanks guys, user in question has cleared browser cache several times & still no luck :(
  6. dieketzer

    dieketzer Well-Known Member

    i am having a user with the same exact issues. she said:
    'a couple of days ago' i updated from 1.01 to 1.02. what about your user? did their issues start at the same time as an update to 1.02?
  7. Digital Doctor

    Digital Doctor Well-Known Member

    to troubleshoot ....
    ask the users whom are having trouble to register here at xenforo.com and see if they have the same dropdown / editors problems here.

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