What would you recommend I do to address this users concern?
1) To figure out what happened
2) To replenish if at all possible
"I wasn't sure whether this was the appropriate channel to pursue this inquiry, so pardon me if this is out of your scope of authority. Recently I discovered that approx. 30 favorable marks or 'likes' inexplicably vanished from my profile status, naturally curious, I decided to reach you in order to gather some clearer insight behind this puzzling incident. Thank you for looking into this matter for me and responding at your earliest convenience."
1) To figure out what happened
2) To replenish if at all possible
"I wasn't sure whether this was the appropriate channel to pursue this inquiry, so pardon me if this is out of your scope of authority. Recently I discovered that approx. 30 favorable marks or 'likes' inexplicably vanished from my profile status, naturally curious, I decided to reach you in order to gather some clearer insight behind this puzzling incident. Thank you for looking into this matter for me and responding at your earliest convenience."
