XF 1.1 User cannot login

[tekgirl]

what would cause a user to suddenly not be able to login? I have her username and password and tried to login for her and no good..she seems logged in but just gets insufficient privileges to view any page...would the system not tell her if her password was incorrect?

 

[Jake Bunce]

That sounds like a permission issue, not a login issue.

Check her permissions. If she can't access anything at all then it's probably this permission:

Admin CP -> Users -> List User Groups -> [click a group] -> View

 

[tekgirl]

Thanks Jake. Her permissions looked fine. What was happening is it appeared that she was logged in, but she really wasn't. I had to delete her and create a new user.