Upgrades not listed under purchase list after payment completion

[deepa]

I have created upgrades for users .After payment paid users not listed in active upgrates.can any one help me.how to solve this?

 

[Paul B]

Please ensure you post in the correct forum.

This is not a development discussion, I have moved it to questions and support.

 

[deepa]

Paid users not listed in paid members list.how to solve this?

 

[deepa]

I have paid the amount via sandbox for user upgrades .payment process successfully created but still
upgrade listed in available upgrade .upgrades not working correctly.how to solve this?

 

[Paul B]

Please do not post the same thread multiple times - this is the fourth thread now.

Post all of the details as to what you have done.

Check the ACP error logs.

Disable any add-ons and try again.

 

[Jake Bunce]

Check the xf_user_upgrade_log table. Is there any record of the transaction? The record may contain a specific error message if there was a problem. If there is no record of the transaction then make sure the payment completed (in your paypal account). Also check these things:

1) Make sure your board URL is correct:

Admin CP -> Home -> Options -> Basic Board Information -> Board URL

2) Note that the paypal callbacks don't work if your forum is behind a htaccess login.

Or it's possible Paypal simply failed to send the callback. That happens sometimes in which case you can manually upgrade the user in the Admin CP.

 

[deepa]

Checked the xf_user_upgrade_log table no entries .My board url is like http://example.com.

i don know how to check below point

Note that the paypal callbacks don't work if your forum is behind a htaccess login.

 

[deepa]

Im new to this software so i don know even some basics things.so pls help me to solve this

 

[Jake Bunce]

Checked the xf_user_upgrade_log table no entries .

That means no payment callbacks have been received from Paypal. That is the problem.

I would refer back to my previous post:

...if there is no record of the transaction then make sure the payment completed (in your paypal account). Also check these things:

1) Make sure your board URL is correct:

Admin CP -> Home -> Options -> Basic Board Information -> Board URL

2) Note that the paypal callbacks don't work if your forum is behind a htaccess login.

Or it's possible Paypal simply failed to send the callback. That happens sometimes in which case you can manually upgrade the user in the Admin CP.

 

[Mike]

And you need to ensure that you followed the instructions when listing the PayPal account in XF:

This is the primary email address on your PayPal account. If this is incorrect, payments may not be processed successfully. Note this must be a PayPal Premier or Business account and IPNs must be enabled. Please see our help.