Lack of interest Update bounced email processing to correctly interpret certain Amazon SES/SNS messages

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SFFNetwork

Member
I recently migrated a forum from Mailgun to AWS SES for emails, and noticed that for bounce emails in which Amazon is reporting the status as 'inbox full' or 'suppressed email', XenForo doesn't interpret these as bounces but as 'Unknown' emails that are promptly discarded. I suspect that for any status that Amazon themselves will report back, the formatting prevents XenForo from interpreting them correctly.

I don't really consider this a bug because for more typical bounce notifications, XenForo interprets the notification correctly. That said, these are still bounces that Amazon penalizes customers for, as they're emails that are either temporarily (in the former case) or permanently (in the latter case) undeliverable. So it would be great if XenForo's bounced email processing was updated to interpret these notifications. Particularly as Amazon SES is far and away the most cost-effective solution for transactional email out there (that I know of at least).

Some (redacted) examples:

Inbox Full:
Date: Fri, 11 Dec 2020 10:37:08 +0000 From: --- To: --- Message-ID: <01000176516036ec-f774772e-9c6f-486e-9897-814b8f600ec5-000000@email.amazonses.com> Subject: AWS Notification Message MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit {"notificationType":"Bounce","bounce":{"feedbackId":"0100017651603592-75c47c02-f634-45c4-9ca8-b8568b3abf32-000000","bounceType":"Transient","bounceSubType":"MailboxFull","bouncedRecipients":[{"emailAddress":"example@gmail.com"}],"timestamp":"2020-12-11T10:37:08.000Z"},"mail":{"timestamp":"2020-12-11T10:32:25.125Z","source":"bounced+0aad7f3b+zen96737=example@---","sourceArn":"arn:aws:ses:us-east-1:520422078764:identity/bounced@---","sourceIp":"159.89.92.172","sendingAccountId":"520422078764","messageId":"01000176515be325-44a276c3-228b-4781-8cc9-732c50dcf0dd-000000","destination":["example@gmail.com"]}}

Suppression List:
Date: Tue, 15 Dec 2020 07:46:56 +0000 From: --- To: --- Message-ID: <01000176655dd257-d5c14603-5178-428b-9fb5-6087af031f6a-000000@email.amazonses.com> Subject: AWS Notification Message MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit {"notificationType":"Bounce","bounce":{"feedbackId":"01000176655dd17e-52fe24d8-3ef2-4c91-9e57-784ee759443d-000000","bounceType":"Permanent","bounceSubType":"OnAccountSuppressionList","bouncedRecipients":[{"emailAddress":"example@gmail.com","action":"failed","status":"5.1.1","diagnosticCode":"Amazon SES did not send the message to this address because it is on the suppression list for your account. For more information about removing addresses from the suppression list, see the Amazon SES Developer Guide at https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email-suppression-list.html"}],"timestamp":"2020-12-15T07:46:56.000Z","reportingMTA":"dns; amazonses.com"},"mail":{"timestamp":"2020-12-15T07:46:55.729Z","source":"bounced+fcb62bb8+example=gmail.com@---","sourceArn":"arn:aws:ses:us-east-1:520422078764:identity/bounced@---","sourceIp":"---","sendingAccountId":"520422078764","messageId":"01000176655dd071-8e4860c0-b33e-42c6-b713-0b3591ce8431-000000","destination":["example@gmail.com"]}}
 
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