Given that I am only one person, this is a massive amount of add-ons to support and it has been noted that some add-ons and other resources are being neglected.
I am proposing to change the way my add-ons are supported in order to help make things clearer for members choosing add-ons to download.
I propose that any add-ons that have been contributed towards will receive guaranteed support (i.e., will never be marked as unmaintained) for at least 12 months. The only exception will be if a change in XenForo meant that it was no longer necessary to support this add-on, in which case it would only be supported for the older versions of XenForo.
Add-ons that have not been directly contributed towards for 12 months that have known bugs or a large number of unanswered queries will be marked as "unmaintained". However, I may still decide to fix all bugs and/or respond to all requests, in which case the "unmaintained" label will be removed.
If I receive a request to develop further an add-on that is unmaintained, the cost of bringing that add-on back into a state where it will be supportable for 12 months will be considered and may be added to the cost of any quote.
I will also consider any requests made by other developers to take over any add-on that is currently "unmaintained" in order that it can be supported for the benefit of the XenForo community. Unmaintained add-ons will also have their license changed to allow them to be installed on commercial sites free of charge.
For supported add-ons within the 12 month period, we would endeavour to respond to all bug reports within 24-48 hours.
At this stage, I have not yet worked out the number of add-ons that will be affected by this policy.
I would welcome any feedback on this proposed policy.