History: we've been with UNIXy for 9 months. Upon signing up with them we were sold that since this is a managed server that they will pretty much do whatever we need a normal system admin to do. This is when they had a live chat which doesn't seem to be there now.
I have made a request to upgrade ElasticSearch. They had a question - I answered it. They closed the ticket. Hmm, they never updated elastic search.
In another instance I told them that I wanted to move to a different server with cpanel. They replied:
Unfortunately there's no migration path from Virtualmin to cPanel. We provide migration services from cPanel to Virtualmin (one way) at no cost to our clients during the first month of service. Here's some more information on the migration service:
Note - the server hasn't been done. There hasn't been any downtime but if you look at their Facebook
http://www.unixy.net/contact-unixy/ - NOPE.
My advise: Look else ware. They oversell promises, and under deliver.