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Unable to upload via mobile device.

Discussion in 'Troubleshooting and Problems' started by ineedhelp, Aug 8, 2013.

  1. ineedhelp

    ineedhelp Well-Known Member

    Is anyone here able to upload images via your mobile phone or tablet ?

    Members on my site aren't able to since I've upgraded. Worked fine till 1.1.5. Not sure if the issue happened in the beta or RC upgrades. But in this latest upgrade I'm not able to upload.

    When I click Upload a File from my iPhone it lets me browse my photos or lets me take a new one. But once I've selected it. The upload process never ends.

    This is happening on other devices as well, Samsung etc.

    The same seems to be happening when trying to upload a test image on here in the Test section.

    So is everyone effected by this and are the devs aware of this issue?
     
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    I've uploaded an image just fine from my iPhone. What phone are you testing from and what OS version?
     
  3. ineedhelp

    ineedhelp Well-Known Member

    iOS6 the latest update. iPhone 5. Previously using the same phone and software, I had no issues. Nor did other members using different devices.
     
  4. ineedhelp

    ineedhelp Well-Known Member

    What could this error be related to?
     
  5. Jeremy

    Jeremy XenForo Moderator Staff Member

    Did you receive that here or on your forums?
     
  6. ineedhelp

    ineedhelp Well-Known Member

    One of my member received it.

    Seems to be ok for me, my prob is related to poor upload speeds at the moment I think. For my own internet. Not server related.
     
  7. Jeremy

    Jeremy XenForo Moderator Staff Member

    Are your data directories write able?
     
  8. ineedhelp

    ineedhelp Well-Known Member

    I'm not getting any permissions errors, so the directories must be fine.
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

    Didn't you just rebuild your server yourself?

    Check the server error logs to try and identify what the issue is.

    On the face of it though, as you are able to upload, this doesn't sound like a bug to me.
     
    ineedhelp likes this.
  10. Jeremy

    Jeremy XenForo Moderator Staff Member

    The software won't expose directory permission issues except on install just like it doesn't expose errors related to the inner workings except in debug mode.
     
  11. ineedhelp

    ineedhelp Well-Known Member

    For example I can upload the attached pic on here just fine from my computer... But when I try attaching the same pic on my forum, from my computer I get the error message I posted above.

    Never had this issue before.
     

    Attached Files:

  12. ineedhelp

    ineedhelp Well-Known Member

    Also how did the pic I just uploaded reduce in size? How can I add this feature on my site? Or is it already part of 1.2 ?
     
  13. Jeremy

    Jeremy XenForo Moderator Staff Member

    That's been apart of XenForo since the start, and is set up in the options.
     
    ineedhelp likes this.
  14. ineedhelp

    ineedhelp Well-Known Member

    Can you reply to the post above pls.
     
  15. DRE

    DRE Well-Known Member

    We've got it narrowed down to an addon causing his issue.
     
  16. ineedhelp

    ineedhelp Well-Known Member

    Could this error hold any clues?

    Under 1mb files seem to upload but not the bigger files…… Also in PHP settings 'upload_max' is set to 16M now but still not working.
     
  17. ineedhelp

    ineedhelp Well-Known Member

    ^That's the error message in server logs.

     

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