Faust
Well-known member
I have contacted them for a refund. As I have been charged for 2 free addons. And very upset.
[TH] Donate [Deleted]
- Thread starter ThemeHouse
- Start date
I have contacted them for a refund. As I have been charged for 2 free addons. And very upset.
killjoy64
Member
I had another addon from them a few months ago, they said they no longer offer the free addon coupons as they no longer work. All of their addons are paid now from my understanding.
mattrogowski
Well-known member
They used to be free but they are now paid again. We're aware there's still some wording that they're free which we're working to update.
To clarify though, they were only free if the coupons were applied manually, and the coupons are no longer available and the checkout process does say the basket would be $25. However we're aware it's confusing it says they're free on the listing, so I'm sorry for the confusion with that. We've got your ticket and the refund will be issued when the team are back in on Monday (I don't personally have any ability to do that sooner), and I've raised the issue with the incorrect wording internally too.
To clarify though, they were only free if the coupons were applied manually, and the coupons are no longer available and the checkout process does say the basket would be $25. However we're aware it's confusing it says they're free on the listing, so I'm sorry for the confusion with that. We've got your ticket and the refund will be issued when the team are back in on Monday (I don't personally have any ability to do that sooner), and I've raised the issue with the incorrect wording internally too.
Faust
Well-known member
Thanks for prompt reply @mattrogowski . Really appreciate it. No problem at all, but yes, will be great to update them, otherwise it does confuse whenever they are free or not.
Also, are styles kept updated? as would like to renew one of them soon.
