XF 2.1 Template Error: method canViewMedia is not callable

[PaulineK]

In the last couple of days I am getting many server errors for images on one thread. This thread has a lot of photos (I limit photos to 15 per post) and they don’t all display. I will paste in the error message below.

My server is running PHP 7.4.6.

What can I do to solve this? I have not changed anything on the forum software in a couple of months.

SERVER ERROR EXAMPLE

• ErrorException: Template error: Method canViewResources is not callable on the given object (XF\Entity\User)
• src/XF/Template/Templater.php:994
• Generated by: Pauline
• Sep 27, 2020 at 10:49 PM

Stack trace​

#0 [internal function]: XF\Template\Templater->handleTemplateError()
#1 src/XF/Template/Templater.php(994): trigger_error()
#2 internal_data/code_cache/navigation_cache.php(525): XF\Template\Templater->method()
#3 src/XF/Template/Templater.php(6660): XF\Pub\App->{closure}()
#4 src/XF/Pub/App.php(560): XF\Template\Templater->renderNavigationClosure()
#5 src/XF/Pub/App.php(513): XF\Pub\App->getNavigation()
#6 src/XF/App.php(2001): XF\Pub\App->renderPageHtml()
#7 src/XF/Mvc/Dispatcher.php(402): XF\App->renderPage()
#8 src/XF/Mvc/Dispatcher.php(58): XF\Mvc\Dispatcher->render()
#9 src/XF/App.php(2190): XF\Mvc\Dispatcher->run()
#10 src/XF.php(391): XF\App->run()
#11 index.php(20): XF::runApp()
#12 {main}

Request state​

array(4) {
["url"] => string(38) "/community/media/leh-palace.11370/full"
["referrer"] => string(80) "https://www.sloweurope.com/community/threads/ladakh-takes-your-breath-away.5476/"
["_GET"] => array(0) {
}
["_POST"] => array(0) {
}
}

==============

I also see messages about max user connections.

• User slow2_16 already has more than 'max_user_connections' active connections
• src/XF/Db/Mysqli/Adapter.php:165

 

[PaulineK]

This is happening in one thread with a lot of photos.

Ladakh takes your breath away

Trip report for 12 days spent in Ladakh, North West India in 2011 This report was originally published on Slow Travel forum. Ladakh is popular with Indian tourists but few foreign travellers have discovered it. It only merits a few pages in many guide books. It is an area of high level desert...

www.sloweurope.com

Some of these posts have more than 15 photos uploaded, but I set a limit of 15.
Maximum attachments per message is 15.

 

[Mike]

The first error is strange and really only makes sense if add-ons are in a strange state. It should normally be consistent, but it might actually be connected to the max_user_connections error, perhaps actually masking that, so I'd troubleshoot that one first.

For the max_user_connections, unfortunately that's a server limitation that your host may have to increase (though they may not be willing to). It's probably being triggered by the attachments/media gallery loads, as that uses PHP and MySQL to get the necessary data, check permissions and serve the image.

 

[PaulineK]

Thanks, I will talk to them about this. The user is inserting images from the media gallery by copying the BB code, so IMG tag is used. When I change the images to insert using that camera icon above the input window, using the GALLERY tag, all images display.

 

[PaulineK]

My webhost increased the number of user connections and that solved the problem. Thanks!