will xf provide a customer support SLA that guarantees for example response time?
This may sound harsh, but in my experience, the business just contracts more support staff.Interesting, although I'm wondering how feasible it would be to actually honor something like that. Say if a brand new version comes out and they're overwhelmed with support requests - well, it could be a bit hard to have any kind of response time SLA.
Yep, a new set of high, unprecedented standards. Whilst I know I won't be working as support staff here, I can tell you it'll get pretty interesting, both possibly hectic, and, awesome.SLA contracts aren't cheap. And they shouldn't be