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support SLA

Discussion in 'XenForo Pre-Sales Questions' started by majdi, Jul 31, 2010.

  1. majdi

    majdi Well-Known Member

    will xf provide a customer support SLA that guarantees for example response time?
  2. Floris

    Floris Guest

    I think that's a good option for them to consider for the future, when well staffed.
  3. Shamil

    Shamil Well-Known Member

    This might come at additional cost, though it'd be interesting.
  4. tecknical

    tecknical Member

    It'll probably be something akin to vB
  5. Erik

    Erik Well-Known Member

    Interesting, although I'm wondering how feasible it would be to actually honor something like that. Say if a brand new version comes out and they're overwhelmed with support requests - well, it could be a bit hard to have any kind of response time SLA. :)
  6. Shamil

    Shamil Well-Known Member

    This may sound harsh, but in my experience, the business just contracts more support staff.
  7. Floris

    Floris Guest

    SLA contracts aren't cheap. And they shouldn't be :D
  8. Shamil

    Shamil Well-Known Member

    Yep, a new set of high, unprecedented standards. Whilst I know I won't be working as support staff here, I can tell you it'll get pretty interesting, both possibly hectic, and, awesome.

    To help me keep in line with SLA and such, I use Kayako's feature set - since I use Kayako for my stuff anyway. I still can't remember why I randomly bought an owned license.

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