Discussion in 'XenForo Pre-Sales Questions' started by majdi, Jul 31, 2010.
will xf provide a customer support SLA that guarantees for example response time?
I think that's a good option for them to consider for the future, when well staffed.
This might come at additional cost, though it'd be interesting.
It'll probably be something akin to vB
Interesting, although I'm wondering how feasible it would be to actually honor something like that. Say if a brand new version comes out and they're overwhelmed with support requests - well, it could be a bit hard to have any kind of response time SLA.
This may sound harsh, but in my experience, the business just contracts more support staff.
SLA contracts aren't cheap. And they shouldn't be
Yep, a new set of high, unprecedented standards. Whilst I know I won't be working as support staff here, I can tell you it'll get pretty interesting, both possibly hectic, and, awesome.
To help me keep in line with SLA and such, I use Kayako's feature set - since I use Kayako for my stuff anyway. I still can't remember why I randomly bought an owned license.
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