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Support are you there?

Discussion in 'General XenForo Discussion and Feedback' started by corn, Feb 1, 2014.

  1. corn

    corn New Member

    I've been waiting almost two days for a reply to my ticket, wondering if there's something wrong?
  2. oman

    oman Well-Known Member

    Unusual you have had to wait that long. Try logging into your customer area and replying to the ticket again.
  3. Jeremy

    Jeremy Well-Known Member

    Two days is unusual, and a reply should be soon. Have you verified that any responses weren't flagged as spam?
  4. Nudaii

    Nudaii Well-Known Member

    i normally only wait less than 30 minutes for a response, as jeremy said check your spam folders
  5. corn

    corn New Member

    wouldnt the response show up in the ticket :unsure:
  6. oman

    oman Well-Known Member

    Yes, it would, but you also receive notifications of replies to your tickets via email.
  7. Brogan

    Brogan XenForo Moderator Staff Member

    I can see that Ashley has already replied to your ticket this morning, yesterday and the day before.

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