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Support are you there?

Discussion in 'General XenForo Discussion and Feedback' started by corn, Feb 1, 2014.

  1. corn

    corn New Member

    I've been waiting almost two days for a reply to my ticket, wondering if there's something wrong?
     
  2. oman

    oman Well-Known Member

    Unusual you have had to wait that long. Try logging into your customer area and replying to the ticket again.
     
  3. Jeremy

    Jeremy XenForo Moderator Staff Member

    Two days is unusual, and a reply should be soon. Have you verified that any responses weren't flagged as spam?
     
  4. Nudaii

    Nudaii Well-Known Member

    i normally only wait less than 30 minutes for a response, as jeremy said check your spam folders
     
  5. corn

    corn New Member

    wouldnt the response show up in the ticket :unsure:
     
  6. oman

    oman Well-Known Member

    Yes, it would, but you also receive notifications of replies to your tickets via email.
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    I can see that Ashley has already replied to your ticket this morning, yesterday and the day before.
     

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