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Signature disappears after member is canceled?

Discussion in 'Troubleshooting and Problems' started by Core Freedom, Apr 20, 2013.

  1. Core Freedom

    Core Freedom Well-Known Member

    One of my members just complained that his signature has disappeared after I canceled his membership. His account is deleted and his posts remain, but apparently his signature is no longer there (and he is worried about copyright issues and wants people to find him).

    Is this normal? How can I assure signature remain in tact after member is deleted?
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Deleted users no longer have a record in the xf_user table, which is where the signature is stored.

    Consider banning or adding members to a usergroup with no permissions, rather than deleting them.
    Core Freedom likes this.
  3. Core Freedom

    Core Freedom Well-Known Member

    Oh oh, not good. He's making a big fuss about the signature being gone. Now that he is deleted, is there a way for me to re-ad him? If not, can he re-register, create a new signature and then I can ban him? Does it show to the public that he will be banned?
  4. Brogan

    Brogan XenForo Moderator Staff Member

    You can't restore deleted members.

    He can re-register but the existing content won't be linked to the new account.

    Just make it clear to him that any content on the site is yours, not his, as per the terms of the site.

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