XF 1.2 Reply box / Advanced Editor disappeared

mobilephone2003

mobilephone2003

Member
Hi folks

I have some members saying they can't see the advanced editor. I've disabled a bunch of addons to no effect, and I'm not sure what could be causing this.

9309fd670ba0ba5a732d5cd65b8338c3.png


Have I derped up somewhere? I'm stumped

Thanks in advance
 
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mobilephone2003 said:
Hi folks

I have some members saying they can't see the advanced editor. I've disabled a bunch of addons to no effect, and I'm not sure what could be causing this.

9309fd670ba0ba5a732d5cd65b8338c3.png


Have I derped up somewhere? I'm stumped

Thanks in advance
Click to expand...
Please provide us a link to your site, so that someone here, such as myself may look into this.

In the mean time, to make sure it is not an add-on add this into your config.php file

PHP: 
$config['enableListeners'] = false;
 
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Sure, thanks, I've done that now and asking a person who is online.

I've added the site to my signature, but i can't reproduce this with my test account, but 2 seperate people have contacted me (1 with the screenshot above)

Edit: Still apparently missing
 
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mobilephone2003 said:
Sure, thanks, I've done that now and asking a person who is online.

I've added the site to my signature, but i can't reproduce this with my test account, but 2 seperate people have contacted me (1 with the screenshot above)

Edit: Still apparently missing
Click to expand...
Thanks for registering. Your registration must now be approved by an administrator. You will receive an email when a decision has been taken.

I have joined as the user, Adam.
 
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mobilephone2003 said:
Yikes, could this be because an addon is disabled?
Click to expand...
Server internal errors are not caused when you disabled add-ons. An error 500 is sort of a generic error, which basically means something has gone wrong.

You may need to revert any changes you made before this error and you may also want to get in touch with your hosting service provider, as it could be possible they have changed something on their end.
 
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Hmm... permissions are looking good

I made only minor template changes (which should now be reverted), and have already removed addons I installed

Is there a way to "reinstall" the files in case something has gone awry there?
 
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mobilephone2003 said:
Hmm... permissions are looking good

I made only minor template changes (which should now be reverted), and have already removed addons I installed

Is there a way to "reinstall" the files in case something has gone awry there?
Click to expand...
I would first suggest you correct that error 500. That is hosting issue. I should be able to directly access that js file, but can not. I do not think this is so much a xenforo issue as it is a hosting issue.

To answer you question though


You can always overwrite the files with the stock files
And you can technically do a "refresh" of sorts by rebuilding the master cache

/install/index.php?upgrade/

But would strong recommend you backup first. And even stronger recommend you look into that 500 server error, which is the root of the problem.
 
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Before i fill out a ticket, I'm seeing the following in cPanel's Error log, which points to the same directory:

Code: 
[Thu Nov 28 11:46:57.441656 2013] [core:alert] [pid 130060] [client <IP Address>] <homedir>/public_html/forums/js/xenforo/.htaccess: Unknown filter provider DEFLATE, referer: <Many URLS from the Forums>

Could the issue be coming from this (looks to be pointing to the same DIR) and has it been seen before?
 
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Have you tried enabling gzip compression on the server? That is the DEFLATE module being referenced. What is the content of the .htaccess file in that folder? I don't think there should even be a .htaccess file in there.

I've seen the editor vanish when the JS scripts aren't being loaded correctly.
 
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mobilephone2003 said:
Before i fill out a ticket, I'm seeing the following in cPanel's Error log, which points to the same directory:

Code: 
[Thu Nov 28 11:46:57.441656 2013] [core:alert] [pid 130060] [client <IP Address>] <homedir>/public_html/forums/js/xenforo/.htaccess: Unknown filter provider DEFLATE, referer: <Many URLS from the Forums>

Could the issue be coming from this (looks to be pointing to the same DIR) and has it been seen before?
Click to expand...

That's the error causing the error 500 to be displayed.

If you look in the htaccess file, you should see some lines with the word DEFLATE in them. As your apache install doesn't have deflate compiled in, then you should remove those lines.

I would, however, highly recommend you contact your host and get them to install mod_deflate.

EDIT: @mobilephone2003 you should just delete the js/xenforo/.htaccess file, it shouldn't be there.

Liam
 
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Excellent, we're good to go, looks like it had derped up more than the editor too.

Will poke the host to add mod_deflate.

Thanks for your help guys! Hope this helps anybody else that might get this in the future!

Edit: Just a note that I couldn't see this as admin, or on a test account, I'm guessing I either had the stuff cached or it didn't affect admin accounts... no idea, very odd.
 
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