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Remove reports

Discussion in 'Troubleshooting and Problems' started by polle, Aug 24, 2012.

  1. polle

    polle Active Member

    Today I saw 3 spam messages, so I tried the report button making for a comment "spam", just that.

    I erased the messages and the author, everything ok.

    Now I have a "1" alert in reports that lives there forever. If I visit reports I see the report there with my spam comment, but I cant delete it.

    And the 1 alert at the top does not go away.

    How to delete reports ?

    Thanks.
     
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    You need to "claim" the report and then mark it "resolved."
     
  3. polle

    polle Active Member

    Hi Jake.

    If I go to the reports and click the tile, I have nothing but a comment text field and button. The only other option is going to the content, which is deleted, so I cant actually go to it.

    How do I claim and mark as resolved ?

    Thanks.
     
  4. Jeremy P

    Jeremy P Well-Known Member

  5. polle

    polle Active Member

    Hi Jeremy.

    And where do I see that ? There is nothing showing like that for me.
     
  6. Jeremy P

    Jeremy P Well-Known Member

    It should be in the sidebar on the report page. If it doesn't show up, it might be an issue with a custom style if you're not using the default, or some permissions thing I'm unaware of..
     
  7. polle

    polle Active Member

    Maybe because I deleted the message ?

    How can I delete that as an admin then ? Remove the report, the report comments and mark it as solved ?

    Thanks.
     
  8. polle

    polle Active Member

    I see it now !!

    Thanks.
     
    Jeremy P likes this.
  9. Jeremy P

    Jeremy P Well-Known Member

    Deleting the message shouldn't cause problems.. just checked the code and there's no permission weirdness, if you can view the report you should be able to assign/update it. Are you using the default style?

    Edit: Good to hear :D
     
  10. polle

    polle Active Member

    Solved Jeremy, I see the box now.

    Thank you for helping :)
     
    Jeremy P likes this.
  11. jt2011

    jt2011 Active Member

    I can't see any option to read or deal with reports anywhere, can someone tell me how to get to this option.
    Other users have reported some posts and I just can't find where I can view the reported posts...
     
  12. Jeremy P

    Jeremy P Well-Known Member

    They appear at the top of the page ('Reported Items') alongside 'Moderation Queue'.

    Make sure you have moderator permissions for your account set appropriately. admin != mod
     
  13. jt2011

    jt2011 Active Member

    found it thank you, the theme i am using made it hard to see
     

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