Look at these:
Ticket - XF-3AB45C73
Also, these problems are reported frequently on forums, but nowhere the solution exists.
I am a strong believer that when Installation Requirements are met, with no modification the installation has to go through successfully. Also after sales support should be at the top.
This was my first ticket in 6months (never used for production earlier), really disappointed with some poor response time. Seems like time to move on with someone who has better support really!
What's the SLA reponse time? I dont see this anywhere.