question regarding user promotions

question regarding user promotions

i have read the manual but did not quite get this part

"If a member no longer qualifies for the promotion, due to their status or the promotion criteria changing, then they will be demoted and removed from the user groups(s)."
i have made a user promotion and then run the corn to update the system

it works perfectly

but then when deleting the promotion or changing it , and run the corn , the people who was already promoted kept promoted and their statues did not change it was only applied to the new users

what i did is i made a promotion to move users from registered user to cool users and all the registered user was added successfully to the cool user , but after deleting it or diss activated

the users were remain cool users they did not get back to registered user

Jake Bunce

XenForo moderator
Staff member
Maybe it's just the title you are seeing. Try running this to rebuild the user titles:

Admin CP -> Tools -> Rebuild Caches -> Rebuild User Caches

If you change the promotion criteria then I would expect the demotions to happen in due course. The demotions are also handled by the cron.

If you delete the promotion itself then users are not automatically demoted.