Ordered Xenforo, payment done, still no licence?

[WebTalkPro]

Hi, ordered and paid for a new licence, but still have to hear from Xenforo.
We bought a Xenforo forum and want to use our own licence asap, holidays?

Thanks.

 

[Chris D]

You will have created an account when you purchased.

Login here with that email address and password: https://xenforo.com/customers/

 

[Jake Bunce]

I don't see a license for you yet.

Login to your Paypal account and make sure the payment says completed.

 

[WebTalkPro]

Yup, but I get this:

Your Licenses
You do not currently have any licenses.

That's why Im posting here

Thanks btw

 

[WebTalkPro]

That is totally my error, paid with wrong PayPal (we have 2 verified Business PayPal) but one has instant payments, the other dont. So the transaction type is echeck which takes forever.!@$%

Any way I can cancel the transaction and pay with the regular paypal to get this going?

 

[Paul B]

You may be able to cancel it within PayPal.

Failing that, make the payment with the other account and the echeck can be refunded.

 

[WebTalkPro]

So I just need to buy another licence, and when I get the 1st transaction cleared I ask for a refund?

Cannot cancel with PayPal atm.

 

[Paul B]

If you are unable to cancel the transaction in PayPal, that may be the quickest option yes.

 

[WebTalkPro]

Ok will do then, thanks all for clearing this up.