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Order of purchase

Discussion in 'XenForo Pre-Sales Questions' started by Timelord_, Jul 3, 2015.

  1. Timelord_

    Timelord_ Member

    So I think I screwed up. Just ordered the media gallery for an expired license. Went to bring the license up to date, and now it wants me to pay the $15 renewal for the media gallery that I just bought. Is there any way to correct this? I dont have access to support, as I dont have an active license.

    I guess there is an order of operations I should have followed.

    Rock and a hard place.
  2. Kirk

    Kirk Well-Known Member

    You should of reactivated your XenForo license first before purchasing the Media Gallery @Timelord_ :). Don't worry other people have done the same thing as you :)
  3. Timelord_

    Timelord_ Member

    @Kirk Yeah - easy mistake to make I think. Just want the Xenforo team to adjust the invoice so I can renew the license.
  4. Chris D

    Chris D XenForo Developer Staff Member

    Please create a ticket from your Customer Area with the details. We can't act upon license/account based stuff on the forum.
    Kirk likes this.
  5. Timelord_

    Timelord_ Member

    @Chris D thats the issue. I cannot create a ticket, as I dont have an active license. Unless I am missing something....

    You must have at least one up-to-date license to access this page.
  6. Steve F

    Steve F Well-Known Member

  7. Timelord_

    Timelord_ Member

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