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XF 1.3 Notifications when browser window stays open but not refreshed

Discussion in 'XenForo Questions and Support' started by Mr Lucky, May 12, 2014.

  1. Mr Lucky

    Mr Lucky Well-Known Member

    A couple of my members have complained that if they leave a bowser window open on a thread, but do not refresh the window (ie they are not seeing/reading any new replies) then they don't get notifications of new replies.

    Is this expected? Is there a way round this? Obviously we could tell people not to leave browser windows open but with tabbed browsers it's very easy to leave them open,especially I noticed with Safari ipad because they are not all there on the screen.

    So you have this browser window lurking there causing you not to get notifications, even though you don't see the new post replies.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Notifications require some sort of action to trigger them.
    Such as clicking on an avater to show the member card, refreshing the page, etc.

    Push notifications are not possible without an add-on, of which there are a few available.
     
  3. Mr Lucky

    Mr Lucky Well-Known Member

    Normally one would get notifications without doing any action

    Say someone posts in a thread, close the browser window and subsequently there is a reply - they should get a notification - according to their prefs:

    • Automatically watch threads that you create or when you reply...
      • and receive email notifications of replies

    But if they post in a thread and leave the browser window open, then that does not happen.

    So are you saying that closing the browser window is one of the actions required in order to get a notification?

    I'm not sure what you mean by push notifications, but if it means people would get them without having to close the browser window, then can you say which add-on would do that please?
     
    Last edited: May 12, 2014
  4. Mr Lucky

    Mr Lucky Well-Known Member

    Sorry i should be a bit clearer.

    This is a complaint from a member. The odd thing is I did a test it does work for me, ie I get a notification without doing anything while the browser window is left open

    So maybe it depends on the browser. Is that possible?
     
  5. Jeremy

    Jeremy XenForo Moderator Staff Member

    What you describe is how it should happen. If the user hasn't read the thread after the last reply, new replies do not trigger notifications until the thread is read.
     
    Amaury likes this.
  6. Mr Lucky

    Mr Lucky Well-Known Member

    I understand that, if you get a notification but don't read the reply, you won't get further notifications. That isn't what i mean.

    No I'm talking about not even getting a notification for the first reply, if you happened to have left the browser window open. (But seems to be not all browsers, I'm still testing)

    I always thought that if there is a reply to your post/thread, you should get a notification (whether or not you have left the browser window open)

    But it seems in some cases, leaving the browser window open means you don't get a notification, even though you haven't
     
  7. Chris D

    Chris D XenForo Developer Staff Member

    Just to be clear...

    Let's say I reply to this thread, I am then automatically watching this thread and I then leave the thread and go to the forum home. The browser is still open.

    Meanwhile, you reply.

    What are you expecting to happen?
     
  8. Mr Lucky

    Mr Lucky Well-Known Member

    I would expect you to get a notification of my reply.

    Sorry again though, I was not clear.

    The question was in regard to leaving the browser window open on the thread (without refreshing)
     
  9. Chris D

    Chris D XenForo Developer Staff Member

    It's exactly the same as @Brogan has already said then.

    Something needs to trigger it. One additional thing that triggers it that Brogan didn't mention is the Draft Save feature of the editor. If I'm in a thread, and the editor is focused and contains text, every 60 seconds or so a draft will save. That is one of the actions that will trigger a check for new alerts and show you the "You have X alerts" pop up in the bottom left corner.

    To be slightly more technical anything that triggers an AJAX request will potentially trigger the alerts to be updated. Plus there's occasions where you might go from one tab to another and I believe that anything that contains a form input that refreshes your CSRF token may also trigger the alerts to be updated. Things that trigger AJAX requests are, the drafts saving, clicking on an avatar, opening some sort of overlay, clicking Reply, clicking Like, lots of things.

    There is nothing on the page that specifically checks every X seconds for new alerts. It requires *something* to trigger it.

    There's an add-on called Live Update in the Resource Manager. That adds some code on every page that does trigger a check for alerts every 10 seconds. But aside from that Brogan was spot on, in the core software it always needs something to trigger it.
     
    AndyB likes this.
  10. Mr Lucky

    Mr Lucky Well-Known Member

    Yes, but isn't it the reply that should trigger the notification?

    I mean if I post something, then turn my computer off. Someone replies and there should be a notification

    Isn't it the reply that is triggering the notification, not the turning off of the computer?
     
  11. Chris D

    Chris D XenForo Developer Staff Member

    The notification arrives regardless of whether your computer is on or off, whether your browser is open or closed.

    The page you are on does not get updated with the information that tells you a notification has arrived until some sort of action has occurred.
     
  12. Mr Lucky

    Mr Lucky Well-Known Member

    This is exactly the issue. What you say is what i would expect, but iIt seems for this user, the notification is not arriving if the browser on the thread stays open.
     
  13. Chris D

    Chris D XenForo Developer Staff Member

    Not arriving ever? Or not arriving until the page is refreshed?
     
  14. Mr Lucky

    Mr Lucky Well-Known Member

    Not arriving apparently.

    We've just done a bit more trouble shooting, the problem seems to be only on his mobile.
     
  15. Amaury

    Amaury Well-Known Member

    Is it always an intentional action, such as clicking on a member name, though? I've noticed sometimes that when I'm away for something, such as grocery shopping, and later return that alerts will pop up just from scrolling the current page, provided that nothing AJAX-related was done when I left.
     
  16. FredC

    FredC Well-Known Member

    Kinda glad you mentioned this plugin, because i had forgot i installed it way back when and it just works so well i eventually just started thinking it was a basic XF feature. Speaking of which i should install that puppy on my new forum..
     
  17. Chris D

    Chris D XenForo Developer Staff Member

    I did give an example or two where it may not be consciously triggered by yourself.

    One is when it updates your CSRF tokens.

    The other is if you're focused in the editor and a draft auto saves.
     
    Amaury likes this.
  18. Amaury

    Amaury Well-Known Member

    Thanks, Chris. :) Although I have no idea what CSRF tokens are.
     
  19. Chris D

    Chris D XenForo Developer Staff Member

    Cross-site request forgery. You have a token that is periodically updated and is checked whenever you send data to the server that circumvents CSRF exploits.
     
    Amaury likes this.

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