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XF 1.4 Nokia windows phone access errors

Discussion in 'Troubleshooting and Problems' started by Cethlenn, Jul 3, 2015.

  1. Cethlenn

    Cethlenn Member

    I have a user on my forum who is unable to access on his mobile since Tuesday, June 30. He is running a Nokia windows phone. Once he clicks the button to access the forums, he gets the following error:

    You don't have permission to view this page. The credentials you provided aren't authorized to acces this page. You can try again by tapping the Back button and entering your info again. If you think you should be able to view this page, try contacting the website owner. Look for contact info on the home page, a contact page, or an about page. Error: HTTP 403 Forbidden

    I have re-checked his permissions, and unfortunately do not have a windows phone to duplicate the error. My android is fine. Has anyone else seen this? He has purged his cache, cookies, etc and no change.

  2. Brogan

    Brogan XenForo Moderator Staff Member

    That's an error coming from the server itself, not XenForo.

    For some reason, the user is forbidden from accessing the page.

    Can they try from another device?
    Divvens likes this.
  3. Cethlenn

    Cethlenn Member

    They are able to access the forum from their computer just fine.
  4. Sheratan

    Sheratan Well-Known Member

    I had several Lumia devices. Any link to test out?
  5. Cethlenn

    Cethlenn Member

  6. Tracy Perry

    Tracy Perry Well-Known Member

    Make sure you don't have a a firewall in place that may be denying users accessing by proxy. Either an add-on or on server level.
  7. Sheratan

    Sheratan Well-Known Member

    I see XenForo login page using 520, 620, and 625
  8. Cethlenn

    Cethlenn Member

    Thank you!
  9. Cethlenn

    Cethlenn Member

    New information: he's using a Lumia 810.
  10. Pieman

    Pieman Member

    Can you see any messages in the server logs?

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