XF 1.3 New conversations emailed but missing from inbox

[El Jordan]

With some administrator accounts, the user receives an email notification of a new conversation, but the conversation is not available within their inbox. This problem arose when upgrading to 1.3, and still exists in 1.3.2. This does not affect all administrator accounts.

 

[Jeremy]

Were the messages that are missing from spam cleaned users?

 

[Mike]

This sounds like something specific to your setup as nothing changed in this area for a while. It could be add-on related. There are also tools in the control panel to remove all conversations started by a user.

 

[El Jordan]

Users sending have not been spam-cleaned, all settings are permissive for the account with missing conversations, and there are no add-ons for the conversations part of the forum.

 

[Mike]

If you submit a ticket with FTP details and access details for a user that doesn't have a particular PM, we can look into this. (We'd need the URL for the PM they can't see.)