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XF 1.3 New conversations emailed but missing from inbox

Discussion in 'Troubleshooting and Problems' started by El Jordan, May 20, 2014.

  1. El Jordan

    El Jordan Member

    With some administrator accounts, the user receives an email notification of a new conversation, but the conversation is not available within their inbox. This problem arose when upgrading to 1.3, and still exists in 1.3.2. This does not affect all administrator accounts.
  2. Jeremy

    Jeremy Well-Known Member

    Were the messages that are missing from spam cleaned users?
  3. Mike

    Mike XenForo Developer Staff Member

    This sounds like something specific to your setup as nothing changed in this area for a while. It could be add-on related. There are also tools in the control panel to remove all conversations started by a user.
  4. El Jordan

    El Jordan Member

    Users sending have not been spam-cleaned, all settings are permissive for the account with missing conversations, and there are no add-ons for the conversations part of the forum.
  5. Mike

    Mike XenForo Developer Staff Member

    If you submit a ticket with FTP details and access details for a user that doesn't have a particular PM, we can look into this. (We'd need the URL for the PM they can't see.)

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