My website doesn't load.

[xanacle]

My website just doesn't load im a xenforo cloud user. The admins had to "restart my servers" when this happened 2 days ago. But now they dont even have support until monday! I need it fixed and I don't know what to do. This is horrible.

Can someone help me?


My website is nutria.onl

 

[xanacle]

Like @ForumDevs says. Open a ticket and let the XF crew resolve it. If it keeps happening, look for an alternative.

the alternative is $200 one time purchase and I dont know how to merge everything. i wouldnt have bought this if i knew my website would go down daily. its so annoying, they dont even respond to tickets

 

[xanacle]

Have you consider switching to another hosting provider?

yes but its expensive and i dont know how to do it

 

[Rene_V]

it goes down daily, like right now. its been down for past 12 hours and i have made a ticket and said something every single day and telling them that it goes down. the cloud is really bad i dont recommend

If it goes down daily as you claim, the best thing to do imo is to look for another hosting provider.

 

[mjda]

its so annoying, they dont even respond to tickets

You haven't received a response to any of your tickets? If true, that's quite disturbing.

Also, there are several folks in these forums who can help you migrate your site to a new host. I'm sure @MySiteGuy can help.

 

[Chris D]

Tickets were responded to every time, it's just there was a frequency issue. There was an issue with memory pressure on their specific instance and not something we could reproduce in the same way anywhere else. We've solved this by upgrading the customer to "Standard" hardware at no additional cost.

 

[xanacle]

You haven't received a response to any of your tickets? If true, that's quite disturbing.

Also, there are several folks in these forums who can help you migrate your site to a new host. I'm sure @MySiteGuy can help.

Eventually @Chris D helped me, very well! Websites been running well but will bump if I have any more issues.