MicroSupport Free [Deleted]

Micheal · Jan 15, 2014

jamiekg said:
Hi im having a
Error
The requested page could not be found.
dose this addon not work with the Use Full Friendly URLs as when I turn that off it works

the free version no but the commercial version yes

koil · Jan 16, 2014

any update on username on first ticket?

Micheal · Jan 16, 2014

this is part of the commercial version but i will sort out a fix for this template over the weekend

madogdan · Feb 7, 2014

For those of you that get this...

Replace everything in

microsupport_navigation_tabs

With the following

Code:

<ul class="secondaryContent blockLinksList">
    <li><a href="{xen:link 'support/newticket'}">{xen:phrase microsupport_newticket}</a></li>
    <li><a href="{xen:link 'support/mytickets'}">{xen:phrase microsupport_mytickets}</a></li>
</ul>
<xen:if is="{$visitor.permissions.microsupport.microsupporttechnician}">
        <ul class="secondaryContent blockLinksList">
                <li><h3>{xen:phrase microsupport_administrate}</h3>
                    <li><a href="{xen:link 'support/newticket'}">{xen:phrase microsupport_newticket}</a></li>
                    <li><a href="{xen:link 'support/mytickets'}">{xen:phrase microsupport_mytickets}</a></li>
                    <li><a href="{xen:link 'support/tickets'}">{xen:phrase microsupport_administrate_ticketstodo}</a></li>
                    <li><a href="{xen:link 'support/addeditfaq'}">{xen:phrase microsupport_administrate_addfaq}</a></li>
                    <li><a href="{xen:link 'support/faqs'}">{xen:phrase microsupport_administrate_listfaq}</a></li>
                    <li><a href="{xen:link 'support/addeditpre'}">{xen:phrase microsupport_administrate_addPredefinied}</a></li>
                    <li><a href="{xen:link 'support/listpre'}">{xen:phrase microsupport_administrate_listPredefinied}</a></li>
                <li>
            </ul>
        </xen:if>

It will make it look like this...

OpTic_Ice · Mar 9, 2014

This add-on is SQLI vulnerable. Do not use.

Micheal · Mar 9, 2014

OpTic_Ice said:
This add-on is SQLI vulnerable. Do not use.

This uses the xenforo filter when posting any info to the database so if you can show me this then I will get it fixed don't just say something bad about an addon till you explain what you mean

OpTic_Ice · Mar 9, 2014

Micheal said:
This uses the xenforo filter when posting any info to the database so if you can show me this then I will get it fixed don't just say something bad about an addon till you explain what you mean

I was only looking out for the people installing it, I'm not trying to discredit your work. Please take a look at your DB queries. Some of them are not prepared at all.

Example:

Code:

public function SaveFAQS($transfer)
    {
        $this->_getDb()->fetchRow('INSERT INTO microsupport_faq
                                      SET categoryid = '.$transfer['categoryid'].',
                                          question = "'.$transfer['faqtitle'].'",
                                          answer = "'.$transfer['answer'].'",
                                          created = '.$transfer['created'].',
                                          important = '.$transfer['important'].'');
            $lastInsertId = $this->_getDb()->lastInsertId();                        
            return $lastInsertId;
    }

Thank you for providing this free for the community. We appreciate your hard work

Micheal · Mar 11, 2014

I

OpTic_Ice said:
I was only looking out for the people installing it, I'm not trying to discredit your work. Please take a look at your DB queries. Some of them are not prepared at all.

Example:

Code:

public function SaveFAQS($transfer) { $this->_getDb()->fetchRow('INSERT INTO microsupport_faq SET categoryid = '.$transfer['categoryid'].', question = "'.$transfer['faqtitle'].'", answer = "'.$transfer['answer'].'", created = '.$transfer['created'].', important = '.$transfer['important'].''); $lastInsertId = $this->_getDb()->lastInsertId(); return $lastInsertId; }

Thank you for providing this free for the community. We appreciate your hard work

I will get this sorted out
And thank you for bringing this to my Attention

Mick · Apr 22, 2014

Is this addon compatable with Xenforo 1.3.*?

Micheal · Apr 22, 2014

Mick said:
Is this addon compatable with Xenforo 1.3.*?

yes it is mate

Mick · Apr 25, 2014

Micheal said:
yes it is mate

Well okey than, thank you for this awesome resource!! Please note that 1.3.* is not listed in the discription as compatable XF version

Mick · May 1, 2014

I've got this error by using the ticket system. Please help??

Micheal · May 1, 2014

Mick said:
I've got this error by using the ticket system. Please help??

View attachment 72836

ill have a look at the files for the free one and get a fix out later today

Micheal · May 1, 2014

Micheal updated MicroSupport Free with a new update entry:

Phrase Error Update

This update is to fix the error of the XenForo_BbCode_TextWrapper
nothing else has been updated as yet but this should fix this error some members have been having.

Read the rest of this update entry...

Mick · May 1, 2014

Were can i find this download? ChangeLog and filename of the download have not be changed.

Should i just download and install it again? (Never updated XF Resources before..)

Micheal · May 4, 2014

Mick said:
Were can i find this download? ChangeLog and filename of the download have not be changed.

Should i just download and install it again? (Never updated XF Resources before..)

you download the version thats here to download
there is no change log as all i have done is sort out the error you was getting.

Mick · May 13, 2014

I'm Still expiriencing a Parse Error while in the Admin Area, i've also discovered a bugg with the useage of "quotes" in a post.

Pm me for further Details plz

Degrinch · Jun 21, 2014

I so hate when this happens to my screen too...

Mick said:
I've got this error by using the ticket system. Please help??

View attachment 72836

I dont' think anyone likes a sideways screen....

On another note...

I get this error when adding to the faq

Mysqli prepare error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'Servers" Support?", answer = "Server ' at line 3

Code:

Mysqli prepare error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'Servers" Support?", answer = "Server ' at line 3

    Zend_Db_Statement_Mysqli->_prepare() in Zend/Db/Statement.php at line 115
    Zend_Db_Statement->__construct() in Zend/Db/Adapter/Mysqli.php at line 381
    Zend_Db_Adapter_Mysqli->prepare() in Zend/Db/Adapter/Abstract.php at line 478
    Zend_Db_Adapter_Abstract->query() in Zend/Db/Adapter/Abstract.php at line 753
    Zend_Db_Adapter_Abstract->fetchRow() in MicroSupport/Model/MicroSupport.php at line 686
    MicroSupport_Model_MicroSupport->SaveFAQS() in MicroSupport/ControllerPublic/index.php at line 2152
    MicroSupport_ControllerPublic_index->actionSaveupdatefaq() in XenForo/FrontController.php at line 347
    XenForo_FrontController->dispatch() in XenForo/FrontController.php at line 134
    XenForo_FrontController->run() in /home/catchme1/public_html/index.php at line 13

Pretty much it's giving me flack for using " " in my FAQ title or Content....

Mick · Jun 21, 2014

Mick said:
Is this addon compatable with Xenforo 1.3.*?

Micheal said:
yes it is mate

It turns out this add-on isn't compatable with Xenforo 1.3.* at all, do not install this add-on with 1.3.1 or higher, it will **** your complete xenforo installation. after i removed the addon my xenforo installation continued spamming errors, the only way to resolve that is by reinstalling xenforo itself.

Degrinch · Jun 21, 2014

Interesting. What type of errors? I don't seem to be having any issues with this. Well... except the one I posted above. lol

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