Members can't get new password email

[DeborahPLF]

I cannot figure out why my 8,000 members whose passwords from our old forum did not convert over to XenForo cannot get a new password reset email. They are requesting one, checking their spam and junk folders but one never comes.
For a few members I have gone into the Administration control panel and changed their password to a new one for them. Sometimes it works - other times it doesn't. HELP! I'm at a loss and not a programmer. Where do I go to check the settings for new password reset?

 

[Paul B]

If you require support, you will need to associate your forum user name with your customer account, which will then enable you to post in the customer forums.