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Logging In Not Working

Discussion in 'Troubleshooting and Problems' started by WearableTechForums.com, Nov 12, 2014.

  1. I'm having an odd login problem. At first I noticed that when I tried to log into the admin CP, the login page would simply refresh back to the login form. If I then refreshed the page through my browser, the admin CP would appear. But if I didn't, I'd just get a blank login form again.

    Then, a user told me that she was having trouble logging in. She said the page refreshed but she still wasn't logged in.

    Something is awry. Any ideas?
    Last edited: Nov 12, 2014
  2. Amaury

    Amaury Well-Known Member

    You'll need to ask in the support section if you require support.
  3. Chris D

    Chris D XenForo Developer Staff Member

    I've moved this to troubleshooting forum.

    Do you have any sort of session caching enabled in your config.php?
  4. I didn't change anything. Where do I need to look?
  5. Chris D

    Chris D XenForo Developer Staff Member

    I wasn't necessarily suggesting that you changed anything.

    Basically, have you ever had any sort of caching enabled?

    If no one has set the site up for you, and you have never added any code into config.php then basically that's not the cause :)

    Aside from that, there could be a number of other causes. Do you have any errors logged in the Server Error Log in the Admin CP? Does it happen all of the time?
  6. By uninstalling my Scheduled Post add-on, it seems to have fixed the problem.
    Last edited: Nov 13, 2014
    Chris D likes this.
  7. cdub

    cdub Well-Known Member

    Strange. I'm having the exact same problem today. I log into admin... it fades away and then comes right back up.

    If I reload the page it appears.

    Very strange that other people are having the exact same issue today.
    LUKENBACHER likes this.
  8. Chris D

    Chris D XenForo Developer Staff Member

    Are you running the same Scheduled Post add-on? Do you have any errors logged in your Server Error Log?
  9. cdub

    cdub Well-Known Member

    No and no.
  10. The problem is back. It doesn't appear to have been caused by the add-on after all. Thoughts?
  11. cdub

    cdub Well-Known Member

    Since more that one site is experiencing it... Does that login screen communicate with xf central or something?
  12. A similar problem is that when I click "Log out" in the Admin CP, the URL changes but the page does not.
  13. RecAgenda

    RecAgenda Member

    I'm just gonna *ahem* step on in here and raise my hand as well. I just encountered the exact same problem and I'm not running the Scheduled Post add-on either. I started to panic a bit until I hit F5.

    On that note, I've actually had to hit F5 a lot today to catch a few things up to speed. One moment, a private conversation message I send doesn't appear after returning to the conversation a minute later, and then after a quick cache clear, poof! it's there again. As if that wasn't enough, I check my alerts, mark them as read, and then return thirty minutes later to see the same alerts as before unread.

    Very odd day today. No server error logs. o_O
    cdub likes this.
  14. Agreed. I keep having to refresh my pages to get things to appear. It appears to be sitewide.
  15. jsmith389

    jsmith389 Member

    I am having the same issues. ALl of the sudden I cant logg in at all. Members are also having this issue and have to refresh several times to see post
  16. Something is connected. What could be causing this on all of our sites simultaneously?
    cdub and jsmith389 like this.
  17. More info: The caching issue seems to be affecting everything. I can even see copies of old template versions in the Admin CP, until I refresh the page.
    cdub likes this.
  18. Tracy Perry

    Tracy Perry Well-Known Member

    Have you disabled the caching?
    What caching mechanism are you using?
    I have found on mine that sometimes I have to restart the PHP processor - and sometimes on occasion even memcached. I use the PHP opcode caching and then also memcached with caching enabled in the config.php and Fetch Templates as Files in the ACP.
  19. cdub

    cdub Well-Known Member

    Yeah I don't get why multiple sites are doing it.

    I'm on Hostgator. What are you using? Maybe it's our host company.

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