XF 1.2 Keep getting signed out

[BaeFell]

Hi,

Sometimes when I refresh or navigate around our forum it signs me out. It doesn't appear to happen to other users on the forum, and to my knowledge no changes have been done which could make this happen.

I have deleted my cookies, cache and session storage to check that it's not just a xf_session problem, but it still happens.

My xf_session cookie is being set and I can see it in the database. I also use CloudFlare however I have added:

if (isset($_SERVER['HTTP_CF_CONNECTING_IP'])) { $_SERVER['REMOTE_ADDR'] = $_SERVER['HTTP_CF_CONNECTING_IP']; }

to the top of my config (obviously below <?php) and this seemed to have fixed it a while back, but it keeps happening again.

Any help? Please...

 

[Paul B]

If it is the site in your customer account, it is available at both www and non-www.

You need to force it to one or the other.
See the FAQ in my signature for how to do that.

 

[BaeFell]

If it is the site in your customer account, it is available at both www and non-www.

You need to force it to one or the other.
See the FAQ in my signature for how to do that.

Thanks for your help! But which guide would that be sorry

 

[Paul B]

Search for www and point 19 should be the result: https://xenforo.com/community/threads/frequently-asked-questions.5183/#post-180456

 

[BaeFell]

Search for www and point 19 should be the result: https://xenforo.com/community/threads/frequently-asked-questions.5183/#post-180456

Thank you!

EDIT: Still getting signed out >.<

 

[Kuma]

After doing so, your next step would be to make sure to clear your browser cache, cookies, and to restart your browser.

 

[BaeFell]

After doing so, your next step would be to make sure to clear your browser cache, cookies, and to restart your browser.

I'll try that now. Thank you

 

[BaeFell]

While you all have been very helpful, this is still occurring It only appears to be happening on my computer which is running Chrome 40.0.2214.111 m. I don't get logged out of my phone which is also running the Chrome browser. It only appears to be the 1 site which I get logged out. Other Xenforo sites work fine.

EDIT: I have set my inactive time to 60 minutes and it still happens. I have clicked the "Stay logged in"/"Remember me" button (can't remember its actual name).

 

[Paul B]

If it's only happening on one site and from one device then that would suggest a browser issue, or possibly ISP.

Log out of the forum, clear all cache, ensure cookies are allowed for the site in question, log back in and check the 'remember me' box.

 

[Martok]

While you all have been very helpful, this is still occurring It only appears to be happening on my computer which is running Chrome 40.0.2214.111 m. I don't get logged out of my phone which is also running the Chrome browser. It only appears to be the 1 site which I get logged out. Other Xenforo sites work fine.

Have you cleared the cache and cookies?

Have you tested it on the same computer using a different browser?

 

[BaeFell]

Have you cleared the cache and cookies?

Have you tested it on the same computer using a different browser?

I have cleared my cache and cookies. I will try on internet explorer

 

[BaeFell]

Have you cleared the cache and cookies?

Have you tested it on the same computer using a different browser?

Okay - so. I have logged in via IE something (11? I think) and it keeps my logged in. However in Chrome it logs me out.

 

[Paul B]

That's a local browser issue then.

You will need to carry out the steps I posted above.

 

[BaeFell]

That's a local browser issue then.

You will need to carry out the steps I posted above.

Cleared everything and all cookies are allowed. I even made an exception in Chrome to allow them specifically however I still get signed out. IE is fine.

 

[Kuma]

Kind of a silly question, are you using incognito mode?

 

[BaeFell]

Kind of a silly question, are you using incognito mode?

I'm not :/ It logs me out just be refreshing the page.

 

[Kuma]

That is fairly weird, have you tried clearing all of your site cookies under chrome?

 

[BaeFell]

That is fairly weird, have you tried clearing all of your site cookies under chrome?

Yep. This couldn't happen to be a bug in Chrome? I'm running Chrome 40 and it appears to only happen in Chrome.

 

[Optic]

Are you running any Chrome extensions? May be worth disabling them all and testing again.

 

[BaeFell]

I believe it may have something to do with Forum Alerts (https://chrome.google.com/webstore/detail/forum-alerts/leiehnemnmkljaaahpadjodmghkhlhjj). I'll keep checking now and then. I've narrowed it down to Forum Alerts, but not too sure. Thanks for everyones help!