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Add-on Kayako integration

Discussion in 'Resource and Add-on Requests' started by Alfa1, Sep 27, 2013.

  1. Alfa1

    Alfa1 Well-Known Member

    Kayako is a truly awesome helpdesk(knowledge base, tutorials, support tickets, live help, etc)
    But without integration is causes all kinds of problems.

    What is needed:
    1. Login integration. XenForo being the master.
    2. Link from tickets to XF profiles
    3. Show users tickets on XF profile (visible to user and staff)
    4. Alerts for open tickets, new tickets and new ticket replies.
    5. Promote thread content to knowledge base.

    @Jamie Edwards what do you think about this suggestion?
     
  2. Alfa1

    Alfa1 Well-Known Member

    What is needed is an addon that anyone can install. Without integration Kayako is not useful. For this very reason I have not renewed my kayako fusion licences for years now.
     
  3. Daniel Hood

    Daniel Hood Well-Known Member

    The problem with this is that it's not just XenForo code that needs changed. I don't know if Kayako supports add ons anything like XenForo does. For it to be that easy to install, it would have to though.
     
  4. Alfa1

    Alfa1 Well-Known Member

  5. Daniel Hood

    Daniel Hood Well-Known Member

    Well I was thinking in order for XenForo's user credentials to be default you'd have to modify Kayako code to link it. I guess you could just create the accounts on Kayako and modify the passwords and everything every time user is made or user updates their information.

    [edit] To get some functionality in the suggestions you listed, Kayako code absolutely has to be edited. For example, linking to the user's xenforo account isn't going to be done with their api.
     
  6. Alfa1

    Alfa1 Well-Known Member

  7. Daniel Hood

    Daniel Hood Well-Known Member

    Fair enough. I take back my earlier comments.
     
  8. Dan Hawkins

    Dan Hawkins Active Member

    This would be awesome to have. I'd pay £££ too!
     
  9. Alfa1

    Alfa1 Well-Known Member

    it would also be good to have the number of open tickets visible in the moderator bar.
     
    Dan Hawkins likes this.
  10. Xon

    Xon Well-Known Member

    I'ld love a replacement for XF's report centre system with an established ticket management system.
     
  11. Alfa1

    Alfa1 Well-Known Member

    It looks like @NixFifty 's ticket system may fit the bill in time.
     
    Xon and NixFifty like this.

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