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XF 1.2 Installion Help (chmod issue)

Discussion in 'Installation, Upgrade, and Import Support' started by nick123, Feb 9, 2014.

  1. nick123

    nick123 Member

    Hello all,

    I am installing my XenForo onto a new website and I have stumbled across an issue I have no idea how to resolve. When I type www.webaddress.com/install it comes up with a series of errors...
    Now, I have attempted to change my chmod to 0777 in my FTP client (I am using Filezilla) however it comes up with the message:
    I have tried over and over again however I cannot find a way to install XenForo as I cannot get past this error.

    Any help would be greatly appreciated, thanks.
  2. Brogan

    Brogan XenForo Moderator Staff Member

    That sounds like a host issue in that they have limited the ability to chmod via FTP.

    Try via cPanel if you have it installed.

    You may also want to ask your host why they have disabled it; it may be an oversight (unlikely), or it could be a deliberate restriction.
  3. nick123

    nick123 Member

    Ok, thanks. I will contact them.

    Just out of curiosity, if I contact my host do they often give out the ability to adjust chmod? Or would I struggle to get access? I am not 100% sure what it does, I have just been told to do it. Haha.
  4. Brogan

    Brogan XenForo Moderator Staff Member

    It relates to changing the directory (and file) permissions.

    It's rare for it to be disabled like that but I have seen it a few times.

    You can likely do it via cPanel otherwise your host can do it for you.
  5. nick123

    nick123 Member

    Downloading a trial of cPanel to give it a shot and submitted a ticket. Thanks for the advice.
  6. Brogan

    Brogan XenForo Moderator Staff Member

    I assumed you already had cPanel installed.
    I suspect you don't have shell access, but if you do, you can also run these commands to set the permissions:
    chmod -R 777 data
    chmod -R 777 internal_data
  7. Mike

    Mike XenForo Developer Staff Member

    Noting that this is Windows, assuming the server is running IIS, IUSR_ needs "full control" of the data and internal_data directories. (Mentioned here: http://xenforo.com/help/installation/)
    Divvens likes this.

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