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XF 1.1 Installing a addon

onthefly

Active member
#1
Hi there, I am having problems installing addon's. I never used to have any issues, it was lightning fast when installing now it takes 30 minutes plus having to restart it several times during the process. Anyone have any ideas as to why this happens?
 

Chris D

XenForo developer
Staff member
#2
After an add on is installed, a cache refresh is forced. This is a resource intensive process which can increase over time with the number of add-ons and templates you might have.

That being said, 30 minutes sounds excessive.

Is there anything logged in the Server Error log on your Admin CP after it fails?

Do you have access to your server's Apache logs or similar?

Finally is this on Shared Hosting or a VPS?
 

Chris D

XenForo developer
Staff member
#5
I'll be honest, I don't know what any of those mean, but I'm pretty sure 100% of them shouldn't be there in a working configuration.

One of the tables it complains about is "book_description".

Do you know what add on this might refer to? Have you got an add on installed to do with books?

Do things change if this were to be disabled?
 

onthefly

Active member
#6
I'll be honest, I don't know what any of those mean, but I'm pretty sure 100% of them shouldn't be there in a working configuration.

One of the tables it complains about is "book_description".

Do you know what add on this might refer to? Have you got an add on installed to do with books?

Do things change if this were to be disabled?
ya, that one has something to do with the Book review addon but happened only when adding a book, not the problem. This has bee happening well before this addon was installed, cheers thanks.
 

Chris D

XenForo developer
Staff member
#7
Ok so it's these others:

Lost connection to MySQL at 'reading authorization packet' errors that might need looking at.

If you click on one of these what's the output?
 

Jake Bunce

XenForo moderator
Staff member
#8
Lost connection to MySQL at 'reading authorization packet' errors that might need looking at.
That error is caused by one of these MySQL settings being exceeded:

wait_timeout
max_allowed_packet

Your host or server person needs to increase these settings in MySQL. There is more info here:

http://dev.mysql.com/doc/refman/5.1/en/gone-away.html

Incorrect string value
That is a problem with the collations in your database. Read this thread starting from this post:

http://xenforo.com/community/thread...red-please-try-again-later.14832/#post-194621

I'm not sure what table it's from since the named column (book_description) is not in the default software. It must be a table for an addon. Check the collations.