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I messed up

Discussion in 'XenForo Pre-Sales Questions' started by Case, Sep 27, 2012.

  1. Case

    Case Active Member

    So I purchased a licence this morning - yay.

    Immediately realised I'd paid for it with the wrong PayPal account - doh.

    I didn't register my site or download the software so I submitted a ticket asking for that purchase to be refunded so I could purchase a new licence.

    The licence I bought has been removed from my account, no sign of a refund though. I can't view my support ticket now because I "must have at least one up-to-date license to access this page".


    Not really sure what to do. Happy to purchase the licence from the correct PayPal account first as long as I can get my original licence cost back.


  2. Chris D

    Chris D XenForo Developer Staff Member

    Hi Case,

    I'm sure things will be sorted pretty quickly.

    Jake Bunce and Slavik here both have access to support tickets, but they may need one of the owners to do the financial stuff for you.

    To accelerate things, you might want to also raise a support query using the Contact Form, referencing this thread for more information: http://xenforo.com/contact/
    Shelley and Case like this.
  3. ankurs

    ankurs Well-Known Member

    Use http://xenforo.com/contact/ & specify your ticketid and explain the situation

    my guess is licenses and billing might be handled by different people & hence the delay in refund
    Case likes this.
  4. Case

    Case Active Member

    Cheers guys.

    I'll wait it out for a bit before bothering them again. Probably just me being a bit eager to get my hands on a new toy!
    R_A and Chris D like this.
  5. Chris D

    Chris D XenForo Developer Staff Member

    We've all been there :D
  6. Case

    Case Active Member

    All sorted. New license purchased.

    R_A, Chris D and CyclingTribe like this.
  7. psTubble27

    psTubble27 Well-Known Member

    Congrats :)
  8. xIsabel38

    xIsabel38 Well-Known Member

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