Discussion in 'XenForo Pre-Sales Questions' started by StonebriarHoldings, Feb 28, 2015.
How long does it take before the license shows up in my customer portal?
Normally semi-instantly, but if you used an e-cheque you have to wait for it to 'clear'.
It's possible the payment has been held for review by PayPal.
That is typically the only time a license isn't generated instantly.
If you submit a ticket we can investigate.
I did pay via Paypal through my bank account. I can't start a ticket however due to not having any licenses yet.
It looks like the delay is due to me paying from my bank account (an e-check). Can I cancel that payment somehow and pay with a credit card to speed things up?
Yes, you can cancel the e-cheque at your end and pay using a CC.
Then open a ticket and let us know the details of the e-cheque and we can ensure it is cancelled at this end.
Is there a way for the customer to cancel an e-cheque? I never did see a way.
Also, @StonebriarHoldings, be aware that the e-cheque may still go through & the balance will be applied to your PayPal account. (At lease this happened to me).
Yes, I would also be leary of cancelling an e-check, never thought you could do that. Once you push click it's usually a done deal, especially with Pay Pal. Maybe you can catch it in time though.
The issue has already been resolved.
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