I just bought my first license, how soon?

[StonebriarHoldings]

How long does it take before the license shows up in my customer portal?

 

[Liam W]

Normally semi-instantly, but if you used an e-cheque you have to wait for it to 'clear'.

Liam

 

[Paul B]

It's possible the payment has been held for review by PayPal.

That is typically the only time a license isn't generated instantly.

If you submit a ticket we can investigate.

 

[StonebriarHoldings]

I did pay via Paypal through my bank account. I can't start a ticket however due to not having any licenses yet.

 

[StonebriarHoldings]

It looks like the delay is due to me paying from my bank account (an e-check). Can I cancel that payment somehow and pay with a credit card to speed things up?

 

[Paul B]

Yes, you can cancel the e-cheque at your end and pay using a CC.

Then open a ticket and let us know the details of the e-cheque and we can ensure it is cancelled at this end.

 

[Liam W]

Yes, you can cancel the e-cheque at your end and pay using a CC.

Is there a way for the customer to cancel an e-cheque? I never did see a way.

Also, @StonebriarHoldings, be aware that the e-cheque may still go through & the balance will be applied to your PayPal account. (At lease this happened to me).

Liam

 

[MQK8]

Yes, I would also be leary of cancelling an e-check, never thought you could do that. Once you push click it's usually a done deal, especially with Pay Pal. Maybe you can catch it in time though.

 

[Paul B]

The issue has already been resolved.